The hotel itself is clean, reception staff are friendly and helpful. The guy that worked at the bar was a bit barky; especially when we wanted to pay by cash (hotel is car payments but you can put the money in at reception and pay by a tab) the pool lacked any a**osphere and the water was cold (not heated at all) which meant the pool was usually empty or 1 or 2 brave people might be in there. This was really disappointing for me. The hotel is in a good location near lots of restaurants/bars and close to the beach. I probably wouldn’t return to Santa ponsa not this time of year as I found it a little dry. We did do a boat trip to see the dolphins though which was amazing
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