Seaway Inn

I've been staying at the Seaway Inn for many many years. On my recent visit, I experienced a problem with a dog barking in the adjacent room to where I was staying. The current residents had left the dog unattended . Once I alerted staff, they took action immediately, attempting to reach the folks staying in the room..... when all was done and settled. The staff was quick, efficient, reasonable, helpful, and addressed the problem as soon as the current residents reappeared. Other things do consider when staying at the Seaway is proximity to the wharf, the pier, numerous restaurants, and even surfing if you so desire. Once again, thanks again to the staff at the Seaway. Larry.

The front desk was great for both shifts. Good advice and fun to talk to. Location was perfect for us. Price was very reasonable. Bed and bedding was good. Shower huge. What else do we need? Desk gave my husband a lower floor because of his lungs.

Seaway Inn chooses 'business' over customer service. In a blatant and egregious exchange with the manager Inez, this is my experience: My mom called to cancel 3 hours past the '72 hour' cancellation deadline. She was told by the front office clerk that she would check with the manager about not charging her the 1st night fee. Clerk called back several minutes later and said my mom would NOT be charged. I was on speaker phone and heard this live. The next day, the Seaway manager, INEZ, called my mom to tell her she would be charged. My mom told her what the clerk had said and Inez said there was no record of that conversation - so it didn't happen and my mom was LYING. My mom was charged. I live in Santa Cruz and went to the Seaway in person to talk to Inez. The first time I went, the clerk said she wasn't there and I left my number for her to call me. She NEVER called me. I went in person again and Inez was at the front desk. I sat down and recounted the exchange between my mom and the clerk and asked that my mom be refunded. Inez said no - SEAWAY is a BUSINESS and they have a right to charge for cancellations. This is true, however, hotels survive on CUSTOMER SERVICE and reviews. Inez had the authority to issue a refund, SHE CHOSE NOT TO. She chose a short term gain of $250 rather than a REPEAT CUSTOMER that would have spent $1000 EVERY TIME my mom comes to visit me. THIS IS SHORTSIGHTED and when I pointed this out to Inez the conversation got heated. INEZ repeated countless times that Seaway is a business. I said the result of running a HOSPITALITY business in that way is TERRIBLE customer service which will be reflected in online reviews. ADDITIONALLY, this review is based on MORE THAN ONE experience at the Seaway. I have stayed at the Seaway before. The rooms are tiny, the bathroom door did not close all the way, and the sink was very scratched up and clogged and overflowed onto the bathroom floor in the middle of the night. I guess they need every $250 they can get.