The Saxon is the best thing going in the greater Johannesburg area and you will want for nothing if you stay here. I had booked a two-night stay before heading home from Cape Town in February 2024. This was my third stay at the Saxon, and unfortunately, I arrived from Cape Town quite ill. The associate who checked me in, Phillip, was phenomenal, and made quick work of the check-in process and finding a doctor to come look at me in my suite. The doctor was quick to arrive and highly skilled, and left me with some medicines to hopefully help with my ailment. The next day I was quite a bit sicker, and had to call the front desk from my mobile phone as I couldn’t get up easily. An associate was quickly dispatched to my suite (and, per my request, let himself in as I was unable to get to the do), and phoned for the doctor who arrived in no time. Sadly, I was sent to the hospital where I spent the next five nights. This is where Team Saxon really stepped up. I called the Saxon from the hospital the day after arriving, and wonderful associate (Siobhan? I know I’m butchering her name, and I’m very sorry!) brought me my phone charger, along with the most beautiful bouquet of flowers I’d ever seen! The next day, I asked for yet another phone accessory from the hotel to be delivered to me, and it was dispatched quickly by one of the extremely thoughtful concierge staff, Masood, who stayed awhile chatting with me, which was definitely a spirit lifter. As a quick aside, I’m nobody. I’m not Taylor Swift, I’m not a captain of industry, and I’m not a powerful politician. I’m just some guy. But the Saxon bent over backward to ensure that my best interests were accounted for and that I knew that I mattered to them. They asked me if I would like them to pack up my suite until I returned (so I wouldn’t be paying for an unoccupied space). They made it clear that if I needed literally anything, they were a phone call away. This was a real, and sincere, display of caring, and a genuine looking out for guests’ best interests. When I knew I would be ready to return to the Saxon, the woman with whom I spoke to set up the reservation, Lindo, helped me ensure that I was booking via the right channel (Amex Fine Hotels and Resorts) so I could benefit from that; when I returned to the Saxon the next day, I was able to meet the delightful Lindo in person, and it was she who showed me to my suite and helped me get situated. Then, at lunch, Masood stopped by and introduced me to Mr. George Cohen, the Managing Director of the property. Mr. Cohen and I had a lovely 15-minute chat, and it was interesting for me to hear how he had risen up the hospitality ladder over the years. A thoughtful, engaging, and warm MD who is visible to guests, and really sets the tone for the Saxon. He even made it a point to be in the lobby to bid me farewell when I checked out for my journey home the next morning. The last time I experienced that level of personal touch has been at a few of the
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