If you are foodie - don't hesitate to book a stay here because you will NOT be disappointed. The cuisine is AMAZING and the choices are MORE than ample - both at breakfast AND dinner. EVERYTHING about the food is EXCEPTIONAL - from the quality to the presentation to the abundance. Word of caution - make sure you tell the staff on the first night you arrive that you do not want to be rushed...this place is for DINING, not EATING. Additionally, the massages and spa treatments I received were excellent but this is only because I specifically insisted, in advance of my arrival AND AGAIN on arrival, that I wanted deep tissue massages. This later point is why the location only gets an "Average" rating. Service levels at a resort of this caliber should be exceptional and/or near perfect. Unfortunately, they are not. Upon arrival, I was immediately asked to pay for my entire stay up front. This seemed EXTREMELY odd because I was a guest at the sister property in Ortisei last year and this was not the case. I don't know whether this was because the woman at the reception saw that I had my Passport and credit card already handy (in spite of all of this information having already been provided upon booking) or if this is a new policy of the resort. Again, at checkout when it came time to pay for the extras I enjoyed while at the resort, the woman at the reception seemed reluctant to allow me to redeem credits from my loyalty account and it was not until insisted that she do so that she actually realized I was well informed about the availability of those points toward my stay. Upon checking in to the room, the typical bathrobe and slippers were missing. The robe and slippers are ESSENTIAL items for this resort. How does this happen? In fact, the resort specifically mentions that you should feel free to enjoy breakfast and lunch in them while observing a more elegant attire for dinner. Knowing that I had booked a massage for 9 am the morning after my arrival, I immediately notified the front desk that these items were missing. I'm not sure that did any good because they were not sent to my room and I had to request them, AGAIN, the following morning. Other than this oversight, I must compliment the housekeeping staff as the room was always well maintained and they were very discreet. Lastly, and because it is critical to enjoying the entire experience, I can not stress enough the importance of informing your server that you DO NOT WANT TO BE RUSHED at dinner. My first night, I was seated in a section with a server who seemed more interested in getting his section cleared than with allowing the guests to actually enjoy their food. This was, frankly, disappointing given that the resort prides itself on being a "wellness" retreat and that any medical/gastrointestinal professional (particularly one with Ayurvedic knowledge) will advise that dining should be done SLOWLY, taking time to chew and savor the food you are consuming as opposed to just shovin
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