Hampton Inn by Hilton San Juan del Rio

I stayed for 1 night at this property - mainly to find a Hilton property to break my journey from Queretaro back down to Mexico City. Location: This property is really located among offices in a what I see as an industrial area of this small city of San Juan del Rio. Without a car, there is not much one can do. From a touristic point of view, the location of this property is not the best. It is however on the national road towards Tequis (a small charming village). The drive to the historical centre of the city is about 10-15 mins depending on traffic. There are some restaurant and Walmart about 5 mins drive from the hotel Check in: I arrived just after lunch time at the property and (for the first time in Mexico) encountered a friendly front desk who quickly checked me. I was also for the first time recognized as an Elite HHonors member. The whole check in process was quick and I was off to my room within 5 mins of arrival - including information about the breakfast hours. I was also automatically provided with my 2 free bottles of water and a snack. Room: The room was located on the 3rd floor and it was on the smaller side. Another first in Mexico - the room was very wel lit - maybe too much. The lights were all white light and seemed to be the most luminous ones . For me this did not give a cosy feeling in the room - making it very cheap. Other than that, the room was well appointed - with a working desk and a small sitting area. The view from the room was however not the most interesting - it was a view to the backyard of a close by factory. scarpyard. Outside of that, coffee tea making amenities were the usual US type. There were already 2 bottles of water provided in the room. As usual there was no minibar in the room. Internet speed was stable and sufficient - with the TV on the smaller side, and mainly consisted of local channels (only exception was the CNN english channel). Sleep quality was good - with not too much outside or internal noise disturbance. The bathroom was size was ok - with a rather large walk in shower. Water and temperature control was good. Toiletries were wall mounted ones from a local brand. (which seems to be the default one used at other Hampton Inn's in Mexico). Breakfast: Breakfast options was actually quite good - in any case much better compared to Hampton Inn's offerings in the US. They did have a mix of western but also local options. The breakfast room was large - but not very inviting - like the room, simple and seemed to be made just to be functional. Overall: In general, for the price paid, it is a property that is stayable. However, it would not a property I would select if I would have to stay most of the time in the room, for just a clean and comfortable stay, the property is acceptable and I would say one of the better Hilton properties in Mexico from service point of view.

I’ll like that the restaurant serve al day

ME PARECIO MUY BUEN SERVICIO, DESDE EL INGRESO, LA ATENCION ,LOS SERVICIOS , EL PERSONAL, LA HABITACIO MUY CONFORTABLE. SOLO UN PEQUEÑO DETALLE... LA LIMPIEZA EN LA HABITACION DEBERIA DE SER DIARIA.

Nice hotel considering the city.

El Hilton en San Juan del Rio. Uno pensaría que por ser Hilton todo debería ser maravilloso, pues no. Esta es mi experiencia. Mi esposa, mis 2 hijos y yo, rentamos un cuarto por 1 noche. Habitación con 2 camas matrimoniales. La habitación es mínima y muy pequeña, apenas caben las 2 camas. Limpia si, pero realmente pequeña. Tuve la mala suerte que alguien dejó puesto el despertador para sonar a las 4:30am en algun cuarto anexo, así que sonó y sonó y sonó. Hablé a la recepción aproximadamente 3 veces para que lo encontrarar y lo apagaran. Finalmente a las 5 de la mañana el despertador se apagó y pudimos dormir, El check out es a las 12 y desde las 11:50 empezaron a hablarnos para que desocuparamos el cuarto. No me gustó el cuarto, tuve una mala experiencia (mala suerte) por el despertador del otro cuarto. No me volvería a quedar ahí

En general todo está muy bien solo el café de la habitación y del restaurant es muy malo. La alfombra se veía sucia y vieja así como la taza del baño pero se agradece que haya shampo, crema corporal y acondicionador en cada habitación.

La zona no es bonita pero hay mucha industria pero entiendo que es estrategia para tener huéspedes de negocios

Todo excelente, en especial la Señorita Melissa de recepción

Las camas en las habitaciones dobles son pequeñas, mencionan que son queen, pero el tamaño es como de una matrimonial. El desayuno que ofrecen es limitado.