Hotel San Diego-Rancho Bernardo

Staff not helpful or even nice. Room was stinky like mold, don't bother complaining they don't care. What a shame that the Radisson would let their name care on with this property. I thought Radisson had better upstanding

Mr. Lee, Yes Sir Mr. Lee. He is the manager / owner of this hotel. The hotel is dirty, has no food, pool is closed after 6pm and they have no staff so don't even ask for an extra towel. If you ask Mr. Lee any questions about the lack of service, he will threaten to lock you and your kids out of your room, tell you to find a new hotel, and call the police. He did this to several families within an hour. I don't even know why the police even respond anymore to this guy. If you need to know who he is, he is the guy dressed in all black with a mask around his neck. Avoid him and this hotel. I'm going back to Marriott.

Whilst I understand the implications of Covid on the hotel industry this hotel seems to feel that they cannot comply with a lot of the steps the rest of San Diego can follow ‘opening up’ after Covid….all restaurants in the area are open again….but not this Radisson . Despite paying over $1800 for a 4 night stay, there is: No room cleaning at all. No breakfast No bar or restaurant No hot tub but the pool 3 ft away IS open but only from 10am-6pm…. So useless if you are out for the day and THEN want to use the pool. Same for the gym…. And don’t bother to ask for bottle of water. It is two per room per stay. Front desk staff most unhelpful. WOULD NOT recommend….

• Rooms need updated-dark, dingy, and poorly lit. • Hotel is understaffed in all areas. • Fitness center was dirty, worn, missing matching dumb bells, and had limited availability (10 am-6pm). • They said the limited hours was due to extensive cleaning requirements. Upon entering at the beginning of the day, there were used towels, cups, and trash from the previous day’s guests. The second day we used the center, towels we used the day before were still in the hamper and our water bottles and cups were still in the trash. • The machine selection was acceptable but the place made you feel icky. • Our visit was late June 2021, Covid rules were just starting to lift, however, masks were required when leaving your room, the restaurant and bar were closed (no food service at all), the pool and fitness center hours were 10am-6pm. The rate they charge is approximately $200/ day and when asked if they would reduce the rate given the reduced services the manager said “NO”. • Landscape need attention and trimming. • We booked and paid for the hotel through *******. Before we checked out, my credit card company called me about several charges totaling $450 just made to my card by the hotel. When I asked about this they said that’s their policy to protect against last minute purchases at the Hotel. EVERYTHING WAS CLOSED! They said the charges would be reversed in 5-7 business days if no charges were made. • THIS WAS THE WORST HOTEL STAY IN MY TRAVELING HISTORY, EITHER IN THE U.S. OR OVERSEAS.

Booked a reservation through Hotwire to accommodate 2 adult and 2 grown children. Hotel put us in a King with pull out while having plenty of double queen bed rooms available. Steve would not accommodate our family with double queen bed unless we paid him another $100!! He claims he takes his business very seriously. I claim this manager values his bottom line over the customer service.