Econo Lodge Inn & Suites Downtown San Antonio Riverwalk Area

There was nothing great or wrong about the hotel room. I arrived at night and wouldn’t recommend walking around that area alone in the dark . The listing states a $50 security deposit but I was charged a $100 deposit and trip.com customer service agent contacted the hotel on my behalf. I left at 11am and prior to leaving there was 2 separate knocks at the door to serve as reminders check out was at 11am. On the Charming side. Around at 11pm I decided to grab my self an ice bucket which was located on the first floor, after I got my ice bucket and headed towards my room a young mother sat on the stairs smoking a cigarette with her two lil girls. And as I passed I said to the girls “excuse me young ladys” as I got passed them, the young mother apologized and told her there was no need for an apology , smiled and continued on my way . I could hear one of the girls ask her mother why I referred to her as a young lady, the mother replied with because one day your grow up to be a beautiful lady. The lil girls laughed and laughed, which brought forth dad. Asking his family what was all the noise outside about? The girls said with excitement that their mother had said they would grow up to be beautiful … and don’t know what else was said because by that time I entered my room. But the sound of the two “young ladies” laughing and laughing, did make me feel better. When I woke, the day light revealed an industrial area of San Antonio TX I had never seen before. I would stay there again.

Great place people are awesome

Riverwalk "area" is a joke. Not even walkable unless you're a track and field athlete. Also, a deposit was another hidden surprise. The front desk clerk was nice, though.

Staff were great! Kind of a sketchy neighborhood....staff recommended taking an UBER as opposed to walking anywhere.

I was only there one night for a biz appt the next morning. The property and lobby were a bit dicey and I was worried about my car getting broken into overnight (I was the only check in at 7pm), but more guests arrived, so it was less scary. The rooms turned out to be a lot nicer than I expected. With all the guests there that night, my room was surprisingly quiet, comfortable and well-appointed with a large mini-fridge, small microwave oven, multi-channel TV, free internet and a large, comfortable bed. P.S, There's a really good Chinese restaurant only a block away.

I was charged a double deposit!! They took the deposit and it would take 10 days to correct. Next roaches....need I say more? The toilet did not work properly and I had an early business meeting that I needed to leave for at 5:30 am. I asked the staff to confirm the directions because it was dark out side and I was unfamiliar with he area. The person manning the front desk was completely sleep and dd not open the door until I called for the 3rd time. He made it clear he did not want to help me and refused to give directions. that was the customer service. Will not be back under any circumstances.

No hot water night of check in, but water wasn't too cold, so we weren't too concerned. Next night, there was no water at all. We were not notified by anyone. We called the front desk and told them. They said they were aware of the situation. It was a city problem and they were working on it. We asked if we would be able to check out early for a partial refund. They said no. The best they could do was offer us an additional two hours for checkout the next day and that the water would be on. Next day, we still did not have any water. When we went to check out, the person at the front desk said the water was on. It wasn't. The water was running at a low trickle and extremely cold. Hotel continued to refuse a refund and stated if we had tried to leave the night before, we would have received the refund. I explained what we were told the night before. Staff made excuses. We were then told to contact the third party we booked from since the hotel could not offer a refund because I did not book with them directly. I contacted the third party. The third party contacted the hotel, and the hotel continued to refuse a partial refund. Once a complaint was made online, hotel claimed they tried to find us other lodgings. They did not. No offer was ever made. No notices were posted, no letters given to customers about the situation, no other options were present. Never booking this hotel again.

No water for a period of time and no hot water so we had to check out a night early and find a new hotel.

Got to our room, the toilet wouldn’t flush.. wasn’t because of us, I call the front desk to tell them and they proceeded to tell me to walk up there to get a plunger. Second day I needed towels, they made me walk my dirty ones up there in order to get new ones. Instead of just bringing them and getting the dirty. Never had a hotel do either before..