The Reserve Hotel

Do not stay here. We booked as stop over on the way to Melbourne to break the drive with our kids. The photos are misleading. Towels have holes in them, bathroom smelt like wee, pillow cases looked slept on and had dirt!!! I actually felt dirty staying in the room with my small children and can't wait to leave. Loud music and drunk people outside the rooms all night. Bad place for young kids and not family friendly. It's q reserve for DIRTY ************, alcoholics and bogans . So angry we have been mislead. Don't be fooled!!!!!

Yes, it's a budget hotel, but what u get is way below budget. First impressions when you drive in, is ok this could work.. stayed second building, top floor. Opon parking we witnessed quite a few , what seemed to be long term residents smoking and drinking out side the rooms on chairs.. brushed it off, as there was lots of road works, maybe they were part of that. From bed time, 9pm ish (kids) thru to 130 am the local residents continued drinking, talking loud and carring on.. wasn't until I opened blinds and window that they realised they need to shut up. The room was out dated, needs a face lift. Not cleaned propley as we found a deroderant can under bed, windows were full of cobwebs and baby spider hatching.. doona for Queen bed was a off coloured doona placed between 2 flat sheets. Deffently not a place to take kids or any family.. the photos do not look like the rooms, don't be fooled like I was

Worst place I’ve ever been - I didn’t actually get out of my car!! (Kim, the owner, still charged me for the night tho, despite having a conversation with her about my serious concerns - no woman should stay anywhere she fears for her safety & being told “they’re great blokes” simply wasn’t reason enough for me to trust her) . As an intrepid solo female traveller, I’ve stayed in some pretty dubious places around the world, but I have never felt more UNSAFE staying somewhere in my life! Seems to be ok for a bloke, doing fifo-style work, as it appears to have several long-term residents doing that. (clothes being dried over fences & railings - not just on the clothes lines) slabs of beer waiting at doorways, a very male-centric motel). But for anyone else, just keep on driving (like I did - and will never regret the decision) . Don’t trust the photos, they were clearly set up specifically for a shoot.

As we needed to stay an extra night after having prepaid the first through **********, the hotel deducted 2 nights accomodation from my credit card and despite repeated requests to have the overcharging refunded, they do not answer my calls or emails.

Dated and not in good repair. Hot water system way to small, hot water ran out halfway through second shower.

In my experience rooms are not the same as represented on the website. In addition, they were dirty. There were bottle tops and dirt on the floor when we entered the room. The freezer still had food and drinks presumably left by a previous guest and, in one instance where I unrolled a blind, I found it impregnated with dead bugs. To add insult to injury, this was, in my experience, a very expensive motel room. I have travelled extensively for business and pleasure and rate my accommodation experience by value for money. For me, this did not stack up as value for money. By the way, this is the first time that I can recall that I have ever rated accommodation so low.

When booking I usually do more research and unfortunately this time didn’t. This property is sadly showing it’s age, paint coming off vanity, poor shower pressure, electrical socket coming away from wall. We were woken twice in night by other guests fighting so felt unsafe. At least the beds were clean & comfortable and reception guy was friendly & welcoming.

Wouldn't stay again. No pillow cases, bathmat or hand towel. Beer cans strewn through garden. Front door mended from what look like it had been kicked in. Safety chain broken. On a positive, the bed was comfortable.

The Reserve Hotel is a budget stay. It has everything we need. We have stayed here previously. You do need a car to access shops etc