Ameristar Casino Resort and Spa

It was a good visit for a night stay

I always enjoy my stay. Only two things, First, no safe in the premium suites which is the newly remodeled rooms. Second, my dining experience at Amerisports was poor. The meat used for the burgers is not the best. Would never order a burger again from there. But, I would never eat there again after the male waiter serving me rushed me during my entire dining experience and at the end never asked if I saved room for dessert or wanted any dessert. Just ended up bringing me the check.

Always a great stay! Love coming to the Ameristar ******! Only draw back was the restaurants not being open, only 1 or 2 choices this night.

Our room was very nice and clean. We did have to request clean towels everyday. No Maid service while we were there. Very low water pressure in the shower.

Staff not very friendly. Stayed 2 nights & they don’t offer housekeeping. Couch in living room area of suite was filthy. Stained & needed to be vacuumed/cleaned. ****** barely has any table games open & the smoking in every area of ****** is unbearable. Not a great experience.

This ****** Resort was amazing. The rooms and bathrooms were extraordinary and spacious. Excellent staff and wonderful onsite dining options.

Front desk is wonderful. Housekeeping are nice but the rooms can use a good cleaning. I moved the chair looking for something that i dropped and the dust and old chips were shocking so I started cleaning. The toilet seat had poop on the rim , so I sanitized which I always do every hotel even 5 star. The suite could use an upgrade, curtains are old and dusty, carpet is a bit worn. Its a nice hotel just declining. My 38 yr old son never was able to go inside the ****** because he didnt have his drivers license due to leaving it at First Watch but he had his social and a front & back copy of his license in his email that he previously sent to his job. The security lady said he looks under 30 other than that she would let him in yet you can enter if you're 21 or older and she lets folks in without ID if they look over 30 to her. My son has mustache broad shoulders and looks every bit of a man. He does look young but not under 21. We asked to speak to a manager but was a waste of time especially after the security lady sarcastically said, "I'm having ID issues again."The manager was a heavy set guy said, "I say all the time, asian Hispanics & black dont crack you look very young. I need youre licenses." Our Trip was ruined and it was to late to checkout and get a refund. Hotel staff told us to talk to someone in the security dept to file a complaint. Spoke to a blk guy who said "You're never gonna get in shes a stickler. I wont be working here long im leaving.

Place was nice but it was definitely nicer when it was new. At the rates I was charged I wont be back for the hotel.

The pool and hot tub were not open when there website said it was. The ONLY reason I go here once a year. I will never go back