Hilton Garden Inn Waldorf

Clean room good customer service

Customer service was great. They charge for parking now but website and maps still say free parking. The bed we had was very uncomfortable and backs were sore in morning.

Our room was comfortable but had several issues. One was the TV not working. It turned on but you could not navigate to any channels. We called the front desk to see if there was something we needed to do and the man said he would come up and look at it. He didn't come so we started looking ourselves and saw that some cables behind the TV were not plugged in so had to reach back and connect them. Also the fridge had been left unplugged and was warm and smelled strongly of sour milk. I cleaned it thoroughly with body wash and a wash cloth and plugged it in and was able to use it in an hour or so. The next morning our room cards would not open our door so had to go back to the front desk and get them reactivated. We came up but still would not open the door so had to go back down again and this time got new cards that did work. It was the same gentleman from the night before working and he apologized saying he was the only one on duty. Another note- the hotel has a beautiful spacious lobby with a bar but it was very noisy. There were large groups of people there at night and still there in the morning. Also kids playing chase in the lobby. Don't know if every weekend is like that but something for travelers to be aware of if they want a quiet place rather than a barlike atmosphere.

Didn't have breakfast there. Even the Holiday Inn Express offers free breakfast! Entering the room, the complete air conditioner cover was laying on the floor. Like someone worked on it and never put it back. The desk clerk went there to put it back on. Not a good first impression.

When I made the reservation it stated it was the last room. The customer service was great. The room was not good. The shower faucet was dripping hitting the side of the tub and I didn't know the floor was wet and I slid and almost fell but was able to regain my balance. I went to the front desk and said keep the curtain in the tub and they would have it fixed after I left. The tub in room 301 where I stayed had a two tone color that made it look dirty. I believe they tried to reglaze it. They furniture was old and chipped. I took pictures. TV reception was bad it said it would resume shortly. They charge for breakfast and parking. Prior to my checkout which was supposed to be 11 am I found my room key was disabled at 8am! I picked this hotel because it was a Hilton. I later found it to be a franchise. That should not make a difference. I believe they have a responsibility to make sure they are kept to their standards. I paid $370. This was a birthday celebration to me and it was not good. I am a senior and I made a big sacrifice to celebrate me. It was the worst birthday weekend. I will be complaining to the Hilton corporate office!

The refrigerator did not work...our food spoiled and the tv wasnt working except for tubi

Room was clean and so was hotel. Good location as well. However, breakfast was not free which I thought it was, so that was a little misleading. Also, parking was a headache. Parking was not free, 11.50 per day and I had to go online thru some website to sign in to pay for it. Hard to do and was unnecessary and unanticipated. Also, wifi was hard to sign in as well. Hilton should be better.

The Hotel is Nickle and Dime your guest to Death !! You charge for a parking lot AT your hotel ! you charge $7 for a bowl of ceral and $15 for eggs !! Best Western offers FREE breakfast of ceral and hot scrambled eggs with bacon !! Best Western does not charge me to Park IN their parking lot. AND the bathtub faucet was broken. When I turned on the shower - half water was still going to tub and HALF to upper shower. You should take ALL the money from parking and Breakfast and do some repairs to the bathrooms. The toilet seat was cracked also. You charge a lot and do Not give you guest a lot for their money !

I mean they make you pay for parking and breakfast. So there’s not much to complain about really