We stayed at Hotel Borromeo for 10 nights on a family vacation (2 adults, 2 kids). We were in a family suite (two-person bed plus two twin beds in a large room). Housekeeping came by daily. The hotel’s web site did not provide a way to reserve without advance payment of the whole reservation, although that can be done at substantially higher rates through sites like ***********. We took a gamble on pre-paying and it worked for us, so we can’t speak to the feasibility of getting money back on cancellation. The room rate booked through the hotel also includes some sort of travel insurance (which again we didn’t need to try to use). Staff were very responsive by email when we had a question about payment right after booking. Our room (no. 212) was tastefully decorated with one small window looking out over a courtyard. Curtains and shutters were very good at keeping out light. Some other rooms apparently do not have windows, which could be problematic as there were several few-minute power outages during our stay (we presume due to excess load on Rome’s electrical grid during the heat wave). Other reviews have noted that the Metro line runs right under the hotel. We heard it occasionally, but on the 2nd floor it was barely noticeable over the air conditioner. Our room was pretty large considering this is a downtown hotel in a major European tourist city. Amenities include a fridge (it didn’t cool very well) and small tv. There are wall outlets by each bed so we had no problems keeping all our devices charged. Bathroom has a bathtub with a handheld shower head. Only liquid soap was provided (in dispensers), had to use our own shampoo and conditioner. AC works efficiently but doesn’t reach into the bathroom very well. A full length mirror in the hotel room was very helpful for checking our outfits. Front desk staff were very kind and friendly and our 9 year old especially had a great rapport with one of them. They gave both of our kids souvenir keys with the hotel name on them. The lobby is elegant and relaxing, with a tv (usually showing news), vending machine and a tiny bar (not sure of its hours). We found one of the best features of the hotel to be the free breakfast provided on the rooftop terrace. Both indoor and outdoor tables are available with nice views of the street. There is an assortment of pastries, sliced meats, yogurt, cereal, eggs and juices as well as an espresso machine. The hotel location is excellent: only a 10 minute walk from Termini station in one direction, and just a bit further to major attractions (Colosseum, Forum) in the other. Via Cavour and the parallel Via Urbana have a number of good restaurants, and there are more a few minutes’ walk away near Basilica di Santa Maria Maggiore, itself a major tourist attraction.
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