The Residence is a lovely hotel, built in a Colonial style. We had an Ocean Terrace room, which was huge. The balcony was not individual but a large area shared by several several rooms, each area though was partitioned. We could see the sea and the pools. Our bathroom was massive and had a bath, separate shower and toilet, it was also where the wardrobes and drawers were located along with a safe and weighing scales. Two bottles of water daily, we emptied our mini bar and put the water in there, also asked for an ice bucket daily. The butler checked every evening if we needed anything, sometimes it was irritating, but he was only doing his job, always friendly and polite. Every staff member is exceptionally polite and friendly, love Sam by the pool, always so willing to help and find the right sunbed for you. My criticisms are the pool, so very, very cold all the time and the food and Restaurant, not to my taste at all, always spicy, however the chef did cook alternative food on a number of occasions. The food selection always seemed repetitive, no matter what theme they had on. The organisation within the dining room, guests arrive from a number of entrances and wait in all sorts, of places for a table, at times chaotic. Dress code is not followed by all guests, either endorse it or get rid, it's confusing and not fair. Tables should always have a tablecloth on, they cover a multitude of sins the tables are not in the best condition, and certainly not suitable for a 5 star hotel. All in all we did enjoy our stay, would not class as a five star, but a very good four.
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