Ulasan Phoenix Resort Pyeongchang

Considering that it was peak season, I didn't directly complain to the staff because I thought they would have a hard time, but I'm leaving a review. First of all, the parking lot was so insufficient that people parked their cars in the temporary parking lot in front of the lobby full-time, which was very inconvenient. The parking management staff worked very hard in the cold, but it seems to be a system problem rather than a human problem. People who checked in early waited for a long time because they said they would notify them after the rooms were cleaned, but in the end, they didn't receive a notification and just checked in late. The explanation from the lobby information desk that the check-in time was delayed but check-out had to be at 11 o'clock was so absurd. I paid the fee on the condition of 3 o'clock check-in and 11 o'clock check-out, so I don't understand why the guests have to bear all the risk of peak season. Usually, in such cases, it is common to ask for understanding in the form of a voucher, but there was nothing like that. I called housekeeping because I needed something related to indoor items, but I called about 10 times at intervals, but I think I was just unlucky because I didn't get a response...