Daniela
10 Maret 2024
It was our second time in the DR and first and last at this hotel
It’s a nice area, nice grounds but looking ow there are more reviews regarding the clogging in showers and bad smell. We woke up at 2am with the worst smell, three times we asked for someone to help, other rooms and guests had same problems
And sent someone to “fix” and nothing changed
The first time offered to switch rooms and also, no answers
Last 2 days they didn’t left towels or water after the room was clean
Floors were never clean in our bedroom/bathroom and public bathrooms were always dirty too
They only care at the check in so you can buy their “vacation plan” the moment you say no, they couldn’t care less
A few of the staff definitely needs more training in how to work in this business but others were great.
Big disappointment, will definitely never come back to his hotel!
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