Servatur Puerto Azul

Just spent a week here. The complex is huge, biggest I have stayed in. If you want a peaceful holiday maybe try another complex as it was like a cattle grid at dinnertime and kids running around EVERYWHERE. Lifts all over the place and very confusing. We was told where our room was on floor 2, which is labelled as 1???? Some people we spoke to had to take 2 different lifts and walk for 10 minutes just to get to theirs. The receptionists don't seem to put much effort in when you arrive. We was told to scan a QR code and everything was on that (it isn't). Bit lazy really. And when we left no thank you for staying with us just "that's it" when handing keys in. WIFI in the hotel is absolutely rubbish. Always disconnecting. My partners phone was the same. Always sunbeds available. Food is absolutely amazing. Anyone who complains about the food would be bonkers. Different stations for different fresh food cooked Infront of you i.e. Chinese, etc. Rooms are absolutely top notch. Recent refurb and shows. There are 2 adult only pools and 4 pools for kids. The Infinity pool wasn't so was full of screaming kids. Management should turn this area into a no kid zone as you cannot relax. Staff are very friendly and hard working. Location is a bit of a pain. Few bars about 5 minutes up hill but the best ones are down near the beach. You are literally on top of the cliff so it is a good 30 minute walk down about 700+ steps. Taxis are about 5 - 7 Euros, so it soon mounts up! Evening entertainment was ok. Problem is that there isn't enough seats for people to watch. And outside is VERY windy/cool at night so if your outside you will need a jacket. Pros - Food - Rooms great - Clean - Staff friendly Cons - Too many kids running around. - Food hall is chaos due to the amount of people. - Location - WIFI is awful - Reception staff (see above) Still had a great holiday but it is too busy and chaotic for my personal taste. Will be looking at smaller complexes in future and/or adults only.

Never stayed here before and was pleasantly surprised by the standard of the rooms, very clean and separate living room and bathroom to bedroom. We stayed AI and the food was good but like all AI places can get a little repetitive. The AI drinks are only local and even the upgrade package only gives you certain branded drinks. There are a number of pool areas and they are very nice although the adult only area does not cater for more than about 20 people. The gym was very up to date and clean. The staff in the main were very friendly and eager to please. The entertainment left a little to be desired but perhaps it’s better in the summer months. The reason I have only given 4 stars is that our balcony was adjoining other balcony’s where people could easily walk over and in fact some children kept running over the balcony’s which is not their fault but is a downfall of being on the bottom floor, (restaurants and lobby bar/reception are at the top. There is a 709 step walk down to the beach but that’s not a real problem as long as you can walk ok but the taxi’s are only 5/6 euros to the beach or the numerous bars and restaurants in Puerto Rico. We would stay there again but would request not to be on the bottom as all the other floors had their own balconies.

You know when you’ve chosen your hotel based on universally good reviews and you have a mild panic that there too good to be true? Well from our perspective believe them, overall, this was without doubt a wonderful week’s break. Drinks, the plastic cups are fine, and you have glass ones in the evening, yes, their small drinks but you can get 2 per person when you go to the bar, for us the small drinks worked. Spirits are local yes, but as always solid measures. Didn’t try cocktails so can’t comment on them. Water and soft drinks are self-service which is great and so much easier than going to the bar, especially for the kids. Drinks during meals in the restaurant are self-service too, which again is fine especially the coffee, an actual coffee machine that gives you a proper cup in the morning, a small thing for me but made a difference. But during peak season I can imagine people will get fraught when busy. Food, this was the only difference me and my partner had, but only the evening meals, by her own admission she is a fussy eater and even though there is plentiful choice she struggled to enjoy what was on offer (I thought the food was wonderful), the extended continental breakfast such a good idea (and quieter lol). The snacks are great, the burgers and hotdogs weren’t cheap ones and there was a good variety to choose from. My only slight criticism was the undercooked breakfast sausage. The room, we chose the Junior Suite with sea view, my only criticism, yes, we had a sea view but a whopping great hotel too (but I was told to get a grip lol), but the room itself was fantastic roomy with for us, with lots of storage space. The staff, all fantastic, courteous, efficient and a credit to Servatur, the cleaners came daily and once folded my partners PJ’s and put them on her pillow, what a wonderful sweet touch, thank you, also they found her wire charger, much relief lol. As with other reviews universal praise for the Childrens animation team, the best I’ve seen in a hotel, evening entertainment was enjoyable too, the best being The Grand Circus (The Greatest Showman) that was excellent. One downside (for some) is this is a big hotel, we had 2 lifts and several steps to our room. Also, as with other reviews it’s built on a cliff, the outside steps to the harbour/beech are fine going down but only the hardy attempt going back up, but its’s less than €5 in a taxi from Puerto Rico. Overall, this is the first hotel I’ve ever wanted to return to, especially with the family, recommendations are always subjective, but I chose wisely based on ones I read.

This is our review of The Servatur Puerto Azul . When we got to our room it was not what we expected from the photo’s online. No draws to put our clothes in we had to live out of our suitcases for the week. Only 7 hangers to hang clothes on. No space to put 2 suitcases out of our way while we were in the room. We asked for a sea view and all we got was the back of another hotel as a view from the balcony. For All Inclusive the food was terrible. Very limited choice and what was there didn’t look good . Pizzas were so thin they were burnt on the bottom and tasted like cardboard. On an afternoon you could only take 2 small beers away from the bar at a time, if my wife wanted a drink I had to come back to join the queue again to get her drink. Staff on reception were ignorant and not that helpful ignoring you when you turned up to ask for a taxi coz the food was that bad we had to eat out in Puerto Rico for the week. I will say the bar staff and waitresses who cleaned our table of glasses were very polite and friendly. The hotel pool area was the best thing about the hotel. Plenty of sun beds so you didn’t have to get up early to get one and everything was laid out nice. Cleaners knocked on your door early even though you had put a Do Not Disturb sign on the handle of the door. It was so flimsy that we often found it had blew off on was on the walkway. If you don’t like music you have to move away from the main pool area to other sun bed areas because they played it so loud all day. Even my earphones couldn’t cut it out if you were too close to the speakers. I went there for a week to see what it was like as I had booked for 2 weeks in September. Good job because I have now cancelled the 2 weeks in September and will be looking to book another hotel. I do not recommend this hotel to anyone at this moment in time.

100000% recommend! Spent last week there with my partner. We found this place online, it has just been renewed and opened like 2 month ago. It's the most beautiful hotel I've ever been. It's so inviting and relaxing from the moment you walk in, feels like luxury. The views from all around the hotel are absolutely gorgeous! The sunrises and sunsets are picture perfect. There are swimming pools are for every age, it never felt too crowded. There's also an adult area where you can find some quiet and peace while relaxing in a cabana. There's always so many activities to keep you busy with the hilarious entertainment team! Aqua gym is a must! I recommend doing the all inclusive as you can help yourself to drinks all day, and trust me you will get thirsty in the fantastic heat. The staff is amazing, always smiling and happy to help. Never felt so valued as a guest. Honestly they all need a rise. Try the pizzas from the snack bar, the best. Food is good and there's lots of variety you won't be bored. This hotel is perfect, only tiny thing is location to the beach, but it only cost £4 to get there so not a big deal. There's more areas still being built like a spa and adult area with infinity pool so we will definitely be coming back next year to check them out. If you were doubting about booking here just do it you won't regret it. It's the best in the area you will feel like Kings and Queens. Thanks to all the team, see you soon.

Just returned from a brilliant week of sun and relaxation at this hotel. Sunny every day and temperatures about 23 from 12-5pm. I think the negative reviews are unfair, this is a 3 star hotel but people are expecting 5 star. Yes the glasses are small for drinks but it’s not a 5 mile hike to get a drink. The drink stations are all over the hotel complex. We bought cold cups with us to use at the pool and they were really handy as they held 700ml. As for people not finding their hotel rooms, you need to listen to the instructions given by the reception and follow the map. Too many people just don’t pay attention The only point i would agree on is the evening entertainment, some nights weren’t great. It wouldn’t be too bad if the indoor bar had music but it doesn’t. Many thanks to the staff for making our stay so great. Especially the chefs in the restaurant, hands down the best choice and quality of food I’ve ever had at an all inc hotel.

Positive = The most beautiful hotel, I have ever stayed in. From the second you arrive it is the epitome of luxury, it even smells divine within the reception area on arrival. The staff are all wonderful helpful and friendly from reception/ bar/ restaurant animation/housekeeping The hotel is kept immaculate and the views are stunning. The rooms are beautiful and the beds unbelievably comfy, so much so, it was tempting to have a long lie in every morning. It was also my birthday during the trip and they provided a bottle of Prosecco and a card which was a lovely thoughtful surprise. Negative= alcoholic drinks were very weak, no proper milk for tea/ coffee drinkers and the food, although plentiful was sometimes cold and slightly repetitive. But overall a stunning hotel, lovely staff and just a wonderful place to stay

Amazing hotel. The rooms are fabulous. The food is great. Lovely pools. Staff are so helpful. We are here now. Great views. Its a long steep hill to beach and harbour. We got a taxi back up which was 6 euros and well worth it!! Would definitely come back here. Entertainment in the evening isn't great but that is quite normal wherever you go these days. 9

This is my first time in Gran Canaria and mine and my boyfriends first ever holiday together abroad and I must say the hotel was immaculate! the entertainment staff were lovely and there are plenty of games to play both for kids and they do separate for adults so everyone can get involved. Me and my boyfriend both got involved in the beer pong, darts and water polo which was so much fun! The food was amazing, myself as a vegetarian I found lots of options. There are plenty of different cuisines and food is always replenished. They even have their own ice cream machine which you can put as much or as little urself in a tub or icecream cone (we had about 3 a day each they were so delicious 😍) The pools were heated which just made all the difference and you never have to worry about getting a sun bed as there are plenty. The only thing is probably the walk to the beach is very far down a lot of steps. Both me and my boyfriend are nearly 20 and it was a challenge for us in the heat. However that can be easily resolved by just getting a taxi back up to the hotel! We went to the gym a few times, there are lots of machines and were always being cleaned by staff but needed some ac because it was boiling in there so used that as my excuse to not work out when we was away😂 The alcoholic drinks don’t really touch you but we went to a cocktail bar (Barbacoa) not too far from the hotel for a few drinks then topped it off with the hotel ones then it did the trick!🤣 Overall such a lovely holiday and a beautiful hotel. I would 100% reccomend and will be coming back in the future x