Noi Indigo Patagonia

We just completed a 4 night stay at this hotel. I made the reservation for our Junior Suite room back in July 2024 and booked directly on the hotel's website, expecting to at least get what I paid for. I don't even know where to start. Cons: All the negative reviews by other travelers are accurate. There is loud drilling and banging noise all day, from the construction they are doing. Room mix up - At check in, we were told since it was only 1 pm we would have to return in an hour as the room was not ready. Fair enough. When we returned, the reception gals said we could pick between two rooms on the 4th floor and gave us keys to check out the rooms. After checking out both rooms, we told them our decision. At that time they asked for our names again, and said that they had made a mistake! Our room was actually on the 2nd floor, and at the end of the narrow hall. The view from our room was obstructed and the noise from the construction was right next to our room. I requested a change in room but was told that they were all sold out. No kettle in the room for coffee (first hotel in all our travels in Chile to not provide that) Paint splatter on the floor in our room No water bottles. We asked and were given one refillable glass bottle. No safe deposit box in the room No tissues Only one hand towel provided in the bathroom. I asked for another one and hot the one in the picture - dirty brown spots. No bath mat. Mirror in the bathroom on the side of the wall making in totally useless, but a window in front of the sink overlooking the beds! Lots of truck, vehicular noise at night from road in front. No glasses/tumblers in the bathroom No body lotion Room cleaning- one day our room wasn't cleaned when we got back from our tour at 5pm. Front desk told us their maid had a picture from 6:30 am with a Do Not Disturb sign on our door. Sure we had it - from 6:30 -7 am. We took it off at 7 when we got back from breakfast. So they only checked once at 6:30 am and that's it. On our request, however, they did someone to clean our room that evening. Restaurant server charged for water bottle which we had with brought down with us from our room. They were charging by looking at us rather than on what they served us. Then ask us if want to add a tip! Which we did - ridiculous! The front desk staff never, ever greeted us when we walked into the hotel or walked past them in the morning. I had to use Google translate with them almost all the time. Their English was very limited. The only staff that gave us any attention was the gentleman server in the restaurant. He was great! Laundry order- got our room number wrong even though we had written it on our order form. They said they sent the laundry to another room and it got rejected, so they were waiting for us to call! Pro Great location and views. Easy walk to restaurants and main shopping. The hotel seems to be capitalizing on their view. Nothing more to offer. No hospitality or personal attention.

Nice views but ongoing construction makes it impossible to stay in the room during week days. Heavy, real heavy noise starts at 8:30 and last till 6 pm. Nobody advised us beforehand as we wouldn’t have chosen this hotel. No room service Sloppy room cleaning as hand cream pot was empty, few hangers, no hand towels, no first class shower towels. Service kind and nice, it’s not their fault.

Ridiculous hotel. Noi Pantagonia does not respond to emails after numerous reminders just to confirm reservation and arrange tours/transfer. If they cannot give assurance to guests and at least respond to emails, they should not be called a hotel. Have cancelled the hotel reservation for stay.

I walked inside the Noi Indigo Patagonia to seat down in their lounge area in the restaurant. I was waiting for a friend to meet me downstairs. The large glass windows allowed me to enjoy the view of the Monumento al Viento and the skate boarding activity.

We paid quite a bit for this hotel because it promised spa and sauna-- but when we got there we were notified spa was closed. Staff were very pleasant. Restaurant was nice. Were also surprised that staff did not facilitate excursions other than giving you websites for us to look into excursions.

The rooms are not how they are pictured on the website, spa is always “out of order” and the restaurant is meodicore. The wait staff in the restaurant was the only plus of the stay. After a week of hiking I just wanted to stay somewhere we could use a hot tub and get a good meal, if that is what your looking for, look elsewhere!