Jamieedwardramos
28 Desember 2023
Overall we had a really lovely time and felt very looked after! The landscape around the hotel is beautiful, it's really lush green with gorgeous plants. The pool is also really pretty and is generally well maintained. We always managed to get a decent sunbed. The room was a little old fashioned but very clean, and the cleaners came round every day to tidy up. The view from our balcony was beautiful and overlooked the pool, the lush green Orotava Valley, and the mountains. The food was varied and cooked very well. The Christmas day lunch was especially amazing and they really went out there way to make it special for everyone! The drinks were decent and they make a really nice Sangria. Xaru, who was one of the bar staff, made us feel very welcome at the upstairs bar and we were really impressed with how fast she served everyone! There's a free bus that takes you into the main town and back to the hotel on weekdays. The walk down into town is about 25 minutes but it's all downhill and a nice stroll. You will probably want to get a taxi back up which is about 7 euros. I'm confused by the negative reviews about the hotel and completely disagree with them. I think people need to have realistic expectations for the amount they are paying. I also think some guests could be a lot nicer to the staff. We witnessed some guests being very rude to members of staff and it was very upsetting to see. If you go to another country you should show some respect, not shout at and abuse the people who live and work there. As a British person myself I felt very embarrassed by the behaviour of some other British guests. My only advice to the hotel would be to kick guests out sooner if they are rude to your staff, you shouldn't have to put up with it, you didn't deserve the abuse you received! We had a lovely stay overall and felt we got great value for money whilst staying there. It's a beautiful part of Tenerife and a lovely hotel to stay in. The staff were amazing and very kind. Thank you for a lovely Christmas break!
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