Congress & Wellness Hotel Olsanka

No room service, access to the pool not included, the different food and beverage outlets open at different hours and with different rules depending on the staff working that day. And cherrie on the cake the hotel dosen’t have any double beds but only 2 single beds, not very convenient for couples.

Conveniently located just outside a tram station, connected to the city centre. Room is spacious, overall very good for the price.

I enjoyed my stay there. Good hotel with great service, and delicious breakfast 😉

Nous avons passé un très bon séjour. Les bémols ont été : - rideaux pas occultant donc dès que le soleil se lève, il vous réveille. - Le petit-déjeuner est varié mais la salle est très très bruyante Sinon, nous le recommandons car: - À proximité des transports en commun. - Personnels sympathiques. - Chambre spacieux, propre et confortable.

飯店有完善的硬體設施， Spa,游泳池，羽球場..！ 還有酒吧！ 早餐豐富多元， 多線電車就在飯店門口， 出行非常方便！ 值得推薦！

酒店不錯，交通很方便電車和公交站就在大門口。早餐勉強能吃，工作人員打掃、辦理入住這些也是很麻利的。就是Wi-Fi實在太爛了，電腦還湊合但手機基本不能用。

nice location easy transport to the city centre ,the rooms are clean ,the customer service not great the staff is almost like they are angry and hotel staff should be very polite and friendly .The card for the lift hardy works we have mentioned few times that needs fixing but been ignored

Looked at a few hotels and initially booked one that was twice the price of this one. So glad I changed my location. Its a quick 10 minute tram ride into central Praha which is the best way to get around. Breakfast was a typical continental affair, hotdog style sausage was the only meat available, lots of cakes and breads, cereals, fruit, and salad. Not a massive choice but enough to get a filling start to the day. There is not a great deal of things to do or see around the location, so be prepared to hop on a tram to sight see, there is quite a large shopping complex about 10 minutes walk away. Room was fresh and clean and was very good value.

I just can´t believe what happened in this hotel…. First time ever… I have traveled in 50 countries during the past 20 years. I arrived 22nd May at 13:20 to hotel. The lobby was empty and the whole hotel seemed to be running on low capasity. I went to reception to make check in. No sayign welcome or anything, the receptionist announced me unpolitely that the check in starts at 14:00. I asked that is he serious - the hotel seemed to be empty and in all hotels before, I have had the room if it has been free. Absolutely no cooperation here. I got arrogant answer that the check in starts at 14:00. So - then I sat in the lobby for 45 minutes. There was two receptionists, who were more interested of chatting to eachothers than serving the customer. At 14:00:05 I approached them and asked if I could get the key now. I got it. Have to say that never ever I have whitnessed such an uncooperativeness and arrogance. The room was ready and empty - why the heck I was made to sit in the hot lobby. This was really horrible experience of customer service. Two other minuses were, that the air conditioning did not work in the whole hotel. Also, the hotel WiFI was useless, as the speed was 0,2Mb/sec. Never again to this hotel - I sincverily hope management will react to this feedback