Ulasan Utopian Hotel

Tanggapan dari Properti: Dear guest,Thank you very much for taking the time to share such amazing comments about your recent stay in our property.We are truly thrilled to read that we were able to exceed your expectations during your recent stay at Utopian!Our rooms were designed to make our guest feel in a cozy homelike setting and having a free minibar is part of that welcoming feeling we want to provide to our guests!We wish you a wonderful day and we hope to welcome you back very soon!

Tanggapan dari Properti: Dear Celine,A warm thank you on behalf of the Utopian team for your kind message, it gives us great pleasure to read reviews like yours!Making our guests feel comfortable through an unforgettable stay is one of our priorities and we are more than happy to read that our teams provided you with a beautiful experience.Please be assured that your comments have been shared with the team and that you will always be more than welcome in your Porto home.We wish you a great day and we hope to welcome you back very soon!

Tanggapan dari Properti: Dear guest,Thank you very much for taking the time to share such amazing comments about your recent stay in our property.We are truly thrilled to read that we were able to exceed your expectations during your recent stay at Utopian!Our rooms were designed to make our guest feel in a cozy homelike setting and having a free minibar is part of that welcoming feeling we want to provide to our guests!We wish you a wonderful day and we hope to welcome you back very soon!

Tanggapan dari Properti: Dear guest, We truly appreciate that you took the time to write this review about your recent stay at Utopian! Thank you for sharing your concerns regarding the noise issues you encountered during your stay. We apologize for the inconvenience caused by the disturbances from neighboring rooms. We understand the importance of a peaceful environment for our guests and are actively working on improving sound insulation throughout the property. As you understand we can unfortunately not always control the behaviour of other guests even if we try to reinforce at check-in that it is important to be mindful of the comfort of the other guests. In relation to the smell in the room we regret that you did not mention this during your stay or when we ask you if you were enjoyinh your stay we could have easily fixed it. In terms of our location we are located in the city centre of Porto within walking distance of main landmarks. If you are referring to the city centre being Ribeira, Ribeira is a part of the city centre which is 10 minute walk from us.We are happy to read that you enjoyed your experience and cannot wait to welcome you back. We will make sure that your next experience with us deserves a 5/5 review 😊

Tanggapan dari Properti: Dear guest,A warm thank you on behalf of the Utopian team for your kind message, it gives us great pleasure to read reviews like yours!Making our guests feel comfortable through an unforgettable stay is one of our priorities and we are more than happy to read that our teams provided you with a beautiful experience.Please be assured that your comments have been shared with the team and that you will always be more than welcome in your Porto home.We wish you a great day and we hope to welcome you back very soon!

Tanggapan dari Properti: Dear guest, We appreciate that you took the time to write this review about your recent stay at Utopian! We are happy to read that you enjoyed your experience and cannot wait to welcome you back. We will make sure that your next experience with us deserves a 5/5 review 😊

Tanggapan dari Properti: Dear guest, We appreciate that you took the time to write this review about your recent stay at Utopian! We are happy to read that you enjoyed your experience and cannot wait to welcome you back. We will make sure that your next experience with us deserves a 5/5 review 😊

Tanggapan dari Properti: Dear guest,We are sorry to read your review. It is clear that you want to dammage our reputation and have a revenge on a situation that upsetted you.First of all we do recognize and accept that we miswrote one digit of your phone number. We are sorry for that inconvenience. We are humans and all humans can make mistakes.There are a few things however that we would like to clarify as they are falsely stated in your review:-When you say that you waited 30 minutes to enter the room its simply false. You arrived, you couldn't enter as you had not received your code. The manager was in the building and he helped you in to your room in a matter of minutes. Kindly to not decorate your review to make it look worst than it was. As mentioned the fact we made a mistake in your number is unfortunate but mistakes can happen to anyone.-The owner (me) called you to find out what had happened, you mentioned that you did not get the code and I asked you to check your whatsapp to make sure. I never blamed you of everything I asked you if you could just double check and confirm. I then realised it has been indeed our mistake. I apologise if you misunderstood my call. As soon as I realised my mistake I called you and texted you to apologise for that.-We would like to stress that our listing does not mention the existence of an elevator. Booking platforms do not allow us to write whatever we want. They have check boxes with different features. We can only not click on elevator but there is no box that says no elevator. The pictures we have on the listing are however an exact and clear representation of the premises.Our property is a listed building that was renovated according to the conservation rules of rehabilitation. We had to keep some of the original features on the property which give it its charm and respect the city’s heritage.-Kindly read the description of the room you booked “Room 1”.It is clearly written on the booking platforms and on our website. “This room is the closest room to the street and therefore the noisiest it is also for that reason the cheapest priced room in the property.”Every room is our property is unique and the room you book and pay is the room you get.Most clients who stay in that room are not sensitive to noise so there is no problem. Some guests are sensitive to noise and that is why the information is available for them to make an informed decision at the time of the booking. We also have earbuds in the bathroom for guest who are sensitive to noise.-What you wrote about the code is also very misleading. Each guest gets a code that is unique for them. That code works for both main door and their room but is a code that only the guest has individually. Therefore there is no security concern as we can see exactly who access and when and we have cameras everywhere.We are sorry your experience did not go as expected and that it started on the wrong foot by a human mistake. We are also sorry that your review is inacurate and has the intention to dammage our reputation rather than actually inform guests.Best regards

Tanggapan dari Properti: Dear Guest.We truly appreciate that you took the time to write this review about your recent stay at Utopian!It seems that some of your more negative observations are the result of misunderstanding of our product. It is described on the listing that we are a self-check-in property which has no physical reception.We contacted you ahead of arrival and gave you check in instructions and a list of recommendations for Porto. We mentioned that if you needed anything you could contact us.We are reachable on the phone at anytime and we will provide you the same help as if we were there physically. Also we do have staff at the property between 9h00 and 14h00.We do not change towels every day unless the guest requests. This is because of environmental reasons. Had you communicated that you wished for new towels we could of arrange that for you.We hope we will be able to welcome you again and next time with a better communication make sure you give us a 5/5 rating.Thank you

Tanggapan dari Properti: Dear guest,Thank you very much for taking the time to share such amazing comments about your recent stay in our property.We are truly thrilled to read that we were able to exceed your expectations during your recent stay at Utopian!Our rooms were designed to make our guest feel in a cozy homelike setting and having a free minibar is part of that welcoming feeling we want to provide to our guests!We wish you a wonderful day and we hope to welcome you back very soon!

Tanggapan dari Properti: Dear Yang Li,We are sorry to read your review as it is bad, inaccurate and the result of lack of attention from your side when you booked.Let's begin by the fact that we sent you your check-in information 24h00 before your arrival to the number that you put on your reservation. You also do not provide an email when the email is asked. When you travel to a foreign country and you barely speak English, for your own safety we recommend in the future to have a phone that works and to provide all required information at the time of the reservation.Our listing clearly mentions that we are a self-check-in property with no reception. Our listing does not mention that we have an elevator. Our listing does not mention that we have a public toilet. Therefore all of these expectations of yours were based on assumptions rather than of what we communicate we have as facilities.We can only correspond to expectations based on what we communciate through our listing description and pictures. If you book without reading and looking at pictures you can then not penalise the properties with these type of terrible and inacurate reviews for you not being aware of what you booked and then being disapointed.When you say that the room seems to be an illegal attic it is simply ridiculous. The room you stayed at was a 32sam suite with a five start hotel bed, TV, couch, designer furniture which was exactly like in the pictures. In Portugal you cannot operate tourism properties without a strong legislation and complaince. That comment is false and proof of just a bad itentions from your side. You create a narrative to exagerate facts and ridicule them just to penalise us instead of being factual.Every time you called us we replied immediately and tried to help you. The fact that you do not speak English or Portuguese makes it more difficult. You cannot expect when you are a tourist in a foreign country for locals to speak your language. The property is located in the city centre of a city of 1 million people, not in a remote farm place so you cannot expect not to have any noise in the street. Police and ambulance sirens are designed to be heard anywhere. So we cannot prevent that noise even with the best isolation.When you start your trip with these challenges ahead it makes it impossible for any property to give you a good experience because your expectations are totally disconnected from the reality of what you book.Finlly you contacted Trip.com mentioning that we had agreed to reimburse you your stay. This shows your dishonnesty as we never agreed on anything of the sort and you claimed that we had that written agreement. We never even had a written communication. Of course your lie was detected but this shows how dishonnest you were through the entire process.We have blacklisted you from staying in our property again. We do not want dishonnest and rude guests like you.

Tanggapan dari Properti: Dear Wuditu,Thank you for your review about your recent stay at Utopian! Our product is exactly as described and as the pictures show. We are a guesthouse with rooms equivalent to an upscale hotel but with limited services. There is no reception, it is self check-in and if you need anything you can contact us at anytime on the phone and we will assisit you with anything you need just like in a hotel. This is described on our listing and website. It would be recommended for you to read more carefully the descriptions given by the properties you book to avoid misunderstanding. As you can understand we can only correspond to the expectations which are based on the product we describe and show on pictures. If your expectations are based on an inacurate and misinformed idea or our product we can do everything well and yet you will be dissatisfied and penalise us with a bad review which we objectively do not deserve,There is a metro station within walking distance of our property which is under renovation.We will make sure that your next experience with us deserves a 5/5 review

Tanggapan dari Properti: Thank you very much for taking the time to share such amazing comments about your recent stay in our property.We are truly thrilled to read that we were able to exceed your expectations during your recent stay at Utopian!Our rooms were designed to make our guest feel in a cozy homelike setting and having a free minibar is part of that welcoming feeling we want to provide to our guests!We wish you a wonderful day and we hope to welcome you back very soon!

Tanggapan dari Properti: Dear guest,We would like to thank you for this great review about your recent stay and for choosing Utopian as your base in Porto.We are happy to read that you enjoyed your experience and cannot wait to welcome you back.