Hotel Neo Gajah Mada Pontianak by Aston

Ulasan Hotel Neo Gajah Mada Pontianak by Aston

Hotel Neo Gajah Mada Pontianak by Aston

Jl. Gajah Mada No.177, Benua Melayu Darat, Kec. Pontianak Sel., Kota, Pontianak, West Kalimantan, 78121, IndonesiaLihat Detail Hotel
Hotel Neo Gajah Mada Pontianak by Aston
Hotel Neo Gajah Mada Pontianak by AstonHotel Neo Gajah Mada Pontianak by AstonHotel Neo Gajah Mada Pontianak by Aston
Cek ketersediaan kamar untuk tanggal perjalanan Anda
Kami Samakan Harga
1 malam

Ulasan Tamu tentang Hotel Neo Gajah Mada Pontianak by Aston

8.7/10
Very Good
281 ulasan
Ulasan terverifikasi
Location9.4
Amenities8.1
Service8.8
Cleanliness8.6
Filter berdasarkan:
Urutkan berdasarkan:
All reviews(281)
Positive reviews(276)
Reviews with photos/video(89)
Friendly staff(29)
Awesome stay(25)
Awesome rooms(21)
Located downtown(15)
Delicious breakfast(9)
Great value for money(8)
Negative reviews(5)
Guest User
Superior Room
Check-in Des 2024
Solo travelers
1 ulasan
8.5/10
Very Good
Diposting pada 27 Feb 2025
Overall it is above average considering the price. The location is quite central. Bathroom cleanliness needs some improvement. There is a multilevel car park beside the hotel which is connected to the hotel by a walkway. Parking is free for hotel guests.
Tanggapan dari Properti: Dear Mr/Mrs,Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for sharing your experience. We're pleased to hear that you found our hotel to be a good value and appreciated the central location and parking convenience. Your feedback regarding bathroom cleanliness is valuable to us, and we will work on improving this aspect to enhance guest satisfaction. We look forward to welcoming you back in the future. Regards, Exsan General Manager
Andria
Superior Room
Check-in Nov 2024
Travel with friends
34 ulasan
8.5/10
Very Good
Diposting pada 5 Des 2024
Ok till check out. Btw there is no parking space, so if you bring car you must put in parking space behind hotel, you can claim tickets in the receptionist
Tanggapan dari Properti: Dear Mrs. Andria, Warmest Greetings From Hotel Neo Gajahmada Pontianak, Thank you for your feedback. Thank you for sharing your experience. It's great to know your stay was comfortable until check-out. Regarding parking, we appreciate you highlighting this for other guests and are glad to provide assistance with claiming tickets at reception. We hope to welcome you back in the future!Regards, General Manager
Guest User
Superior Room
Check-in Des 2024
Family
1 ulasan
7.5/10
Diposting pada 1 Feb 2025
I stayed in the connected rooms. One with double bed and another with single bed. Both hot water was not working. In the single bed room, not enough light, bed sheets and pillow got stain. Breakfast is good. Customer service is good. Staff is very friendly.
Tanggapan dari Properti: Dear Mr/Mrs,Warmest Greetings from Hotel Neo Gajah Mada Pontianak,Thank you for taking the time to share your feedback with us. We are happy to hear that you enjoyed our breakfast and found our customer service and staff to be friendly and accommodating. However, we sincerely apologize for the issues you encountered regarding the hot water, lighting, and cleanliness of the bed sheets and pillow. Please know that we have addressed this with our team to ensure that these concerns are resolved for future guests. Your feedback is valuable, and we hope to have the opportunity to welcome you back for a more comfortable stay.Regards,ExsanGeneral Manager
Guest User
Superior Room
Check-in Nov 2024
Family
3 ulasan
10.0/10
Outstanding
Diposting pada 4 Jan 2025
Clean and spacious room. Delicious and a wide variety of breakfast served. Helpful and friendly staffs to assist during hotel stay.
Tanggapan dari Properti: Dear Mr/Mrs,Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your wonderful review. We are delighted to hear that you enjoyed the cleanliness and spaciousness of our rooms, as well as the wide variety of delicious breakfast options. It's also great to know that our staff was able to assist you with their helpful and friendly service. We look forward to welcoming you back for another great stay. Regards, Exsan General Manager
Hendy Tandiono
Superior Room
Check-in Des 2024
Business travelers
4 ulasan
7.5/10
Diposting pada 18 Jan 2025
3 star Hotel.. Room is just so so. Bed cover & towel are a bit yellowish (not white)
Tanggapan dari Properti: Dear Mr. Hendy Tandiono,Warmest Greetings from Hotel Neo Gajah Mada Pontianak.Thank you for your feedback. We sincerely apologize for any inconvenience you experienced regarding the room condition and the quality of the bed cover and towels. Your comments are valuable to us, and we will address these issues with our housekeeping team to ensure improvements are made. We hope to have the opportunity to provide you with a better experience on your next visit.Regards,ExsanGeneral Manager
Guest User
Deluxe Room
Check-in Sep 2024
Travel with friends
1 ulasan
8.5/10
Very Good
Diposting pada 13 Okt 2024
Stayed for 2 nights. Tour in a group. Location is pretty good and easy to get transport. Breakfast also satisfying. Just room near main road quite noisy can here motorists
Tanggapan dari Properti: Dear Sir/Madam,Warmest Greetings from Hotel Neo Gajah Mada Pontianak,Thank you for your review. We’re glad to hear that you found the location convenient and enjoyed the breakfast during your stay. We apologize for any noise disturbance due to the room's proximity to the main road. We appreciate your feedback and will look into ways to improve the noise insulation. We hope to welcome you back for a more peaceful stay next time!Regards,Hotel Manager
Venny arianto
Superior Room
Check-in Agt 2024
Couples
2 ulasan
10.0/10
Outstanding
Diposting pada 4 Sep 2024
Happy
Tanggapan dari Properti: Dear Miss Venny Arianto,Warmest Greeting From Hotel Ne Gajah Mada Pontianak,Thank you for your happy review! We’re thrilled to have provided a joyful experience for you. Looking forward to welcoming you back soon! 😊Regard,Hotel Manager
Diana
Superior Room
Check-in Nov 2024
Family
3 ulasan
8.0/10
Very Good
Diposting pada 4 Jan 2025
Good location, very nice staff. The breakfast was good and tasty
Tanggapan dari Properti: Dear Mrs. Diana,Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for sharing your kind feedback. We are thrilled to know that you enjoyed our convenient location, as well as the service from our team. It's also great to hear that you found our breakfast delicious and satisfying. We look forward to welcoming you back soon for another wonderful stay. Regards, Exsan General Manager
Andrianus Eko
Superior Room
Check-in Jul 2024
Solo travelers
3 ulasan
6.0/10
Diposting pada 8 Nov 2024
Although the hotel located in the heart of the town but the room is not really clean and I was given the smoking room while I never request it. So it’s like a default to get the smoking room. The only nicest thing is the location.
Tanggapan dari Properti: Dear Mr.Andrianus Eko, Warmest Greetings from Hotel Neo Gajah Mada Pontianak,Thank you for sharing your feedback. We sincerely apologize for the inconvenience regarding the cleanliness of your room and for being assigned a smoking room without your request. Your comments have been noted, and we will review our processes to ensure non-smoking room preferences are handled more effectively. We really appreciate your positive remarks about our location and we committed to enhancing our amenities and service standards. Thank you for helping us improve. Warm regards, General Manager
daddy80s
Superior Room
Check-in Apr 2024
Solo travelers
3 ulasan
9.5/10
Amazing
Diposting pada 30 Mei 2024
Very nice hotel..the staffs frenly too
Tanggapan dari Properti: Dear Mr/Mrs,Warmest Greetings from Hotel Neo Gajahmada Pontianak,Thank you for your kind words! We are delighted to hear that you had a pleasant stay at our hotel and found our staff to be friendly. We strive to provide excellent service and a comfortable environment for all our guests. We look forward to welcoming you back to Hotel Neo Gajahmada in the future!Regards,Hotel Manager
Sophie
Superior Room
Check-in Feb 2023
Business travelers
105 ulasan
7.0/10
Diposting pada 5 Mar 2023
Hotel in strategic location. Not quite clean but still tolerable considering three stars hotel. Amenities are ok, they dont provide water bottle. But they have water gallon.
Tanggapan dari Properti: Dear Ms. Sophie, We would like to thank you for staying with us at Hotel Neo Gajah Mada Pontianak, and for sending us your valuable review. To support the go green program, we do not provide bottled water to reduce plastic waste. Thank you for helping us to support this program. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us! Warm regards, Amiruddin ThamrinHotel Manager
Annadya
Superior Room
Check-in Jun 2023
Family
1 ulasan
10.0/10
Outstanding
Diposting pada 13 Jul 2023
All good I love it
Tanggapan dari Properti: Dear Mrs. Annadya, We would like to thank you for staying with us at Hotel Neo Gajah Mada Pontianak and for sending us your valuable review. We are very delighted to hear that you enjoyed your stay with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us. Best regards,Amiruddin Thamrin Hotel Manager
Puspitasari
Superior Room
Check-in Feb 2023
Business travelers
17 ulasan
8.5/10
Very Good
Diposting pada 14 Mar 2023
strategic location, affordable prices, fairly complete breakfast menu
6/8
Tanggapan dari Properti: Dear Valued Guest,We would like to thank you for staying with us at Neo Hotel Gajah Mada Pontianak, and for sending us your valuable review. We are very delighted to hear that you enjoyed your stay with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us!Best regards,Amiruddin ThamrinHotel Manager
Anonymous User
Superior Room
Check-in Jan 2025
Business travelers
33 ulasan
9.5/10
Amazing
Diposting pada 20 Apr 2025
Good n cozy
Tanggapan dari Properti: Dear Mr/Mrs,Warmest Greetings from Hotel Neo Gajah Mada Pontianak,Thank you for taking the time to share your feedback. It's wonderful to know that you had a good and cozy experience during your stay. Providing comfort and a pleasant atmosphere is always our goal, and your appreciation truly means a lot to the team. We hope your visit to Pontianak was memorable and enjoyable. We hope to see you again at Hotel Neo Gajah Mada on your next visit.Regards, Exsan General Manager
Dara Santoso
Superior Room
Check-in Jun 2023
Travel with friends
10 ulasan
8.5/10
Very Good
Diposting pada 16 Jul 2023
Neo Hotel by Aston should be considered if you're looking for a modern and compact stay in the middle of Pontianak. Our stay was pleasant and felt strategic due to its proximity to many of the main locations in Pontianak. The staffs were friendly. The rooms were small, but with adequate amenities.
Tanggapan dari Properti: Dear Mrs. Dara,We would like to thank you for staying with us at Hotel Neo Gajah Mada Pontianak, and for sending us your valuable review. We are very delighted to hear that you enjoyed your stay with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us!Warm regards,Amiruddin ThamrinHotel Manager