My partner and I stayed here recently and were very disappointed with the overall customer service upon arrival and throughout our stay. The staff were not very accommodating to guests. My partner's and my room was located towards the front of the property, and we could hear loud, constant karaoke music every night, which affected our sleep to the point that we had to move our mattress to the living room, which was very uncomfortable. We asked to change apartments on a few occasions, but they were not helpful. When we asked again, we were bluntly told by the receptionist that they had other apartments available but that we didn't need one, which we found very rude and unpleasant. I would definitely not recommend anyone stay here, especially if you want a nice, relaxing holiday. It's not worth it, and customer service is always something to stand by. Never give customer service to people who don't accommodate or who are not welcoming.Also, poor information about the property was given; for example, details about the pool, fans, etc. Communication was very poor.
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