Homewood Suites by Hilton North Dallas - Plano

I've always liked the Hilton flag, along with a few others. I was looking forward to staying here since it is a Hilton property. Check in and lobby were very nice in appearance. Once inside the room a different story emerged: wallpaper in fair to poor condition with stains and separation, flooring in kitchen area in poor condition. Bathroom (toilet & shower) one large room with no hand rails except for the one in the shower. Towels were in fair condition. Flooring in bath area - grout and seals seemed dirty/moldy. Rust spotted in some areas along with stains in wallpaper. Bed was one of the best I've slept in in a good while. Wallplates and switches seem to be a great bit dated. Obviously some money needs to be put into this hotel to keep it on the value side of quality stay. Main window in living area of room was cracked with at least a 15 inch crack. I will not be staying here again.

Need additional sign guiding where elevator are. One of the elevator was down. Staff very friendly. I will stay here again thank You.

The property needs a lot of attention. Specially, on the rooms. They charge very high but the room look like crap. Also need lots of maintenance.

When we were not in the room.. somehow Celing fan came down, when called front desk they said Maintenance guy has left for the day which we did not like it. I had my 4 kids and it was not safe to stay like that. Front desk offered me a room which is all the way in the corner and Elevator was not working. It was hard to walk other side of elevator that is why I continued in same room and myself disconnected the fan from the wires and kept it in closet.

Floor 2 has lots of animals staying on the property and the hallways smell like a animal boarding hotel.

We stayed in a suite which was a great option to have additional space. We got to the hotel really late. I checked in and got the room keys which ended up not working. I went back down to the front desk and got new reprogrammed keys which also did not work. I called the front desk and the employee brought new keys and a master key. Again, the programmed keys did not work but the master key did. Overall not a big deal but kind of inconvenient at 1am after a long drive. Overall the room was really unclean. The bathroom was probably the worst. There were a bunch of dead ants on the floor under the toilet which was kind of gross but glad they were dead. The rest of the room overall was run down and not very clean. We had a short amount of time there so we made the best of it. Had we checked in at 3pm and been hanging out there all day we would have probably found somewhere else to stay. Also in the middle of the night a little kid started crying. It was so loud I thought it was coming from in our room. It finally stopped and a little while later we got a call from the front desk asking if we were missing a kid. I guess a little guy got out of their room and was wandering the halls crying. In this case thin walls were great but normally not a plus:)

Great place to stay but the room was a little shabby, torn couches in living area and bedroom side tables not clean

Pretty run down and major items need repair (elevator, front door). Would not return

Room was damp/musty. Trash hadn't been emptied and there was no soap in the shower dispenser. I hope the sheets were changed.