Very convenient for those who do not ever really utilize guest customer service when staying in hotels. The virtual assistant responded instantly when we needed it though, so I think if there is an issue there is someone to help. It was nice to just go right to the room without having to chat with anyone and the hotel bar looked nice. The room was clean and cutely decorated. The only thing is I hate barn doors on bathrooms, there is a huge gap in the door no matter what, so if you've got to go #2, whoever else is in the room will be very aware that you are. Also, the bed was not comfortable, it felt like sleeping on a plank, and the pillows were basically air. The blackout curtains did come in handy since the windows are huge.
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