Hotel Cosmomare

El hotel Excelente, la atención del personal increíble, el desayuno muy completo y las vistas, SIN PALABRAS! Está a 15 minutos caminando de la parada de tren piano, que te lleva a sorrento en 5 minutos. Bien ubicado! Recomiendo , lo único a aclarar es que nos cobraron una tasa de turista antes de irnos de la cual no nos habían comunicado, sacando eso, excelente.

Got there on the Sunday and without warning got told we had to pay a deposit. On our first night at the hotel one of the rooms we had had bed bugs on the covers, there was also another room with them later on in the stay. We had brown water for our last 2 days and could not shower. Wouldnt reccomend it to anyone

The hotel is fine if you don’t mind your room being 85° F. The AC doesn’t cool. The front desk said it works fine. Every other hotel I’ve stayed at in Italy has had perfect AC, so this hotel just doesn’t invest in the things that matter. Oh, and the toilet is next to a wall so I had to use the bathroom in the lobby

Receptionists were rude. We had requested early check in several times but were not accommodated, that is understandable. They stored our luggage in the lobby and when we came back at the time of check in, the bags were moved into our room already. The room I wanted was a twin room, but this room they moved our luggage into was a double room. They never asked me the preferred bed type and assumed, and moved our luggage there too. When I requested to change, they were visibly annoyed, and told me “YOU WILL HAVE TO WAIT A LONG TIME.” I said I’m okay to wait and I need 2 beds anyhow. Then they told me to wait for the cleaning lady, which made absolutely no sense. The front desk staff relied on the cleaning lady for room availability information?? We also had issues cancelling a boat tour we booked. They did not tell us that we will be charged if we cancel on the day. We were not in the right circumstance to take the boat tour, so we decided to pay as they insisted. Then we were told that they don’t accept card payment. A lot of hassle for a holiday morning. Breakfast was below average. Plates were not clean. The fruit bowls were greasy and looked like they were not washed properly. There were no plates or cutlery at our table, and when we asked for the same, they told us to get it from some other table. The good part is the location. There is a 10/10 restaurant located just next door with a stunning view, called Koral.

We stayed here in mid august 2023 as a couple. We arrived by Ferry in Sorrento and got a taxi nearby which took approx 15 mins. Upon arrival, the receptionist was very welcoming and provided us with lots of useful local information which came in very handy over the coming days. Our room was very comfortable (with the exception of the mattress which was a little hard for our taste). Views from the balcony were spectacular and we had everything we needed in the room. Breakfast was simple but tasty and, again, the breakfast room had a wonderful view over the bay of Naples. The hotel was in an excellent position - we took a short walk to the elevator which takes you down to the marina where there are a few good restaurants which we really enjoyed. Fracatell was particularly good (food and wine) however the pizza restaurant on the pier not so much - if you do go there stay away from the main menu and stick to the ‘traditional’ section. The hotel was close to Sorrento - we caught the train which was a 15 min walk from the hotel (could have been shorter had it not been so hot!). This only cost €1.60 each way and was easy to do. When arriving in Sorrento, we explored the old town and beach clubs which were €50 a day for a couple with a bed each and umbrella. Well worth it though for a really amazing swimming experience - the setting is amazing and it felt really safe. Plus they serve food and drinks there. On our last day we went to Piano Di Sorrento and hired a couple of beds there - which was much cheaper at €30 for the day. Equally as beautiful and probably slightly more child friendly than Sorrento. At the end of our stay we got the train to Naples (which wasn’t a great experience - expect no air-con or seating, plus a jam packed train). Although we chose this as it was significantly cheaper than other options at €8pp. We didn’t do any excursions - only because we were happy with what we had immediately available to us. There is plenty to explore locally. All in all, a very amazing experience and would 100% recommend this hotel to a friend. Very well located in a quiet location with enough at your fingertips and easy to get into the busier Sorrento.

Avoid this hotel. It is located in the upper two floors of an old building. Rooms are tiny, unclean and unwelcoming. Shower is small and water pressure is poor. Breakfast is lousy and the coffee is really bad. A/C was not working and the lady at the reception said it will start working in June... i then asked for a fan and she promised me that the manager will get back to me (he/she never did). Read some of the other reviews and note the rude responses from the hotel management - that should be another red flag for you.