I had a great experience with yolo - they helped me with booking my transfers from Hanoi airport, accommodation in Ha Giang, the loop (self drive) and onward transfers to Cat Ba. They reply to requests very quickly and trying to ensure the journey is as smooth as possible (eg they rebooked me on a different transfer when my original one was running late). Great hostel, clean, great food, great hospitality… the hostel is outside of the core town centre but they have some motorbikes that you can use to get into town. Plus they have a mini restaurant so you don’t really need to venture out to have some delicious food.
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