Ulasan Orange Resort

The one thing I cannot fault here is the staff they go above and beyond. I have never had a group of such helpful staff in any of my stays anywhere. However, we booked this trip based on the pictures, website and reviews. One of us had been teaching in Hanoi all week with a charity and we wanted a tropical beach side stay, in a beach bungalow to just relax. The expectation Vs reality we’re very different, as you can see in the pictures. The beach bar was closed, majority the furniture was broken, beds had missing slats with rusty nails sticking out. There was a fridge in the beach bar with shattered glass with the shards of glass still poking out of it. The sun loungers, majority of them broken. The rooms where clean but a lot of the furniture stained. Mandy and Eric are exceptional managers. When I approached them to discuss some of the issues I had. I wasn’t complaining but enquiring why what we had expected (from the website, *********** and trip advisor) based on the reality of what we saw, what was it we could expect. They explained the seasonal changes in Phu Quoc and that in the rainy season all amenities are not open. Acknowledging this and the ignorance on my part not being aware of the seasonal changes I highlighted that I feel this should be mentioned on their website. Something as simple as for example *between the months of June-October all amenities won’t be available, please contact the hotel if you have any queries regarding this”. It keeps it broad and if I want to know more it’s on me to contact and find out and then make my decision on whether to stay. However this did not explain the condition of the property. I highlighted it mentions child friendly, now I don’t have children but I’m a children’s nurse and the rusty nails, shards of glass, broken poolside furniture is hazardous to both children and adults, with the exception adults know not to use or touch sharp Objects. They appreciated what I said, they made no excuses and they also agreed the website should mention this and expressed they would share it with the owner of the hotel. I got the impression the furniture issue was beyond their control I.e the Owners of the hotel. They also told me they would set up a dining area for us in the beach, I did ask was there any menu restrictions, anything they didn’t have and they informed me no, the full menu was available. True to their word they set up the dining area. However when I went to order my food, 5 options I liked, one after the other the server said it wasn’t available to we went else where to eat. So that was disappointing but I feel this is more on the chef to ensure a full menu or if there are things missing inform hotel management so there is an awareness. I don’t mind that they didn’t have it, I got a bit annoyed I was told they did and then didn’t. Eric and Mandy did try to remove some of the broken beds as best they could. The poolside attendant was so so kind, I’m sure if I wanted sun lotion o