Extended Stay America Suites - Phoenix - Chandler

Worst ever! they still have my money, and I want it back. they would not let me stay there . This place is junk would not recommend

Staff is unprofessional and a lot of discrimination. I booked the room for my fiancé. I called the hotel the night before check in to confirm the deposit amount to which the guy stated it over the phone it would be $100 (not based on how many nights you stay, ect) I confirmed $100 deposit no matter how long the stay is (he was only staying 2 nights which was $160 booking) Well come the next morning at check in time, my fiancé (a black man) goes in to check in and pay his deposit. They are now telling him it is a $200 deposit and not $100 and that “oh, it use to be $100 but now its $200”.. mind you this is his 5th stay with this hotel in the last month (first stay charged $200, $200, $100 and then $200 again) they go back on their word and charge whatever deposit they want based on who you are. Why would we pay a $200 deposit on $160 booking, that is more then the room itself! And especially when we were already told it was only $100. I requested to have my room cancelled and let “Steven” at the front desk know they would be calling to confirm my cancellation and this supplier / hotel has waited the whole 2 days of the booking without replying about my cancellation. I was still charged for my stay and now have to wait additional time to hear back on my refund / cancellation. This is so unprofessional and I will not be staying here again.

Great stay enjoy my stay

Horrible!!! No te avisan de los $200 extras de depósito ONLY card! Hasta que llegas al hotel Y yo no tenía extra dinero !! 31 de diciembre 2022 y les dije que entonces cancelaran mi reservación y me dijo que no me podían cancelar, así que no pude pagar los $200 EXTRA tampoco ! Y me tuve que dormir afuera del hotel en mi carro !!! Pase año nuevo en mi carro !! Sin dinero para reservar otro hotel porque no me regreso mi dinero de cancelación, horrible experiencia

It was ok, their breakfast was a 2, if I had to rate it., the money paid sure didn’t reflect it .

Place was ok. Nothing great and nothing etra special. Id stay again if needed

The room didn't have heat that worked, the shower leaked. Moved to a new room, shower filled the bathtub. Nightmare.

The hotel is dated, and it shows. The room carpet was dirty, and the furniture was showing its age. The cleaning crew actually left some trash in the room. The only nice thing I can say about the facilities is the bathroom which actually fairly clean. Another nice thing is that it's located behind a couple of large shopping centers, so buying supplies or food was easy.

I checked in and the man at the front desk was wonderful. Upon entering my room I found that the carpet had not been vacuumed. There was garbage/ empty beer cans under the mattress of my bed. There was also poorly cleaned surfaces like the bedside tables and the tub was actually kinda gross. This hotel was just for sleeping for a few hours before heading to the airport. I was disappointed in the overall experience. Good location and again the staff was great.