Hotel Petersburg, Tapestry Collection by Hilton

This place is absolutely horrible. The thermostats are controlled by the front desk and mine kept being reset to 65 degrees but the heat was turned off every time I left. When I checked in it was 57 degrees in the room the highest I could ever get the room temperature was 67. My bathroom had windows that looked right into the shower from the neighboring building with no blinds, they had kind of spray painted the window, but you could see directly into the shower which also had a clear glass door. I had to pack pillows in the window so I could use the shower. A huge spider was apparently living in the bath towels, that was not a fun surprise. I experienced the same misinformation about the restaurant hours that another reviewer complained about. Every time I went to the restaurant, well inside open hours I was told they just closed. But the most frustrating thing about the stay was the parking. I was told I could park and walk a long distance during a snow storm and 20 degree weather or I could valet. The valet lot was directly across the street maybe 20ft but you had to leave your keys, the valets were never around when I needed my car then they tell you to go to their website to request your car. The whole thing is absolutely absurd. Just getting your car back was like trying to leave the hotel California. If not for the nice staff I would have given it zero stars

I arrived earlier to eat and was informed that the restaurant closes at 2 PM and reopens at 5 PM. When I returned at 5 PM, I was told I needed a reservation—something no one mentioned during my earlier visit. To make matters worse, the dining area was completely empty, but I was still unable to dine. The lack of clear communication was frustrating and disappointing. If reservations are required, this should be made clear to customers beforehand. In addition the hostess and bartender were extremely rude.