Bella Villa Prima

Good hotel, good location, good breakfast. Swimming pool is a bit small, but still ok.

My stay at this hotel is horrible. Hotel is old, Unfriendly strong mold smell inside the room, very old air condition and all adjusters are almost broken. Dirty and disgusting curtain and bedsheets. Water pressure is low. On my 1st night, I asked the front desk lady, Ms. Cail for replacing my hair dryer as it doesn't work. She was very rude and insisted in responsing to me "NO, you have to wait for tomorrow." I kept answering her if she should have a spare one for the guest. And I explained to her that my hair all wet after shower. How can I wait for tomorrow for the housekeeping. She still insisted "NO another hair dryer for you now." Then I went down to the front desk and talked to her. She was very rude and stared at me. Finally ，she called the technician to look at my hair dryer. The technician took my hairdryer to exam and finally replace me one from the room #715. What a joke? What kind of hotel is it? I also asked her if she can change me another room as the room has some strong mold smell from the sink cabinet, air condition. Again, her response was unexpectedly and surprisingly. She said" why didn't u told me on the phone?" How do they hire a people like her? She even lied to my trip.com that she had someone already exam my air condition, badly smelly from my room but no issue found. She lied and made up her story. I was at the room the whole night and nobody came in. Very bad experiences with this hotel. The only good thing is the hotel provides a microwave inside the room.

Excellent location and service, mini kitchen provided. Convenient washing machine near the pool, kids area