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Ulasan Tamu tentang Mercure Paris Gare de Lyon Opéra Bastille
8.4/10
Luar Biasa
121 ulasan
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Ulasan terverifikasi
Lokasi8.8
Fasilitas8.1
Layanan8.5
Kebersihan8.3
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Semua ulasan(121)
Ulasan positif(21)
Ulasan dengan foto/video(6)
Mudah kemana saja(6)
Layanan memuaskan(6)
Buruk(2)
Aaron Loo
Kamar Standard dengan Tempat Tidur Double
Check-in Des 2024
Bepergian dengan teman
9 ulasan
4.5/10
Diposting pada 9 Feb 2025
Good:
The hotel location is very strategic, it near the Gare De Lyon Station, it give me travel very convenient.
Bad:
i have some bad experience during my stay.
1. on the fifth day morning, i only discovered my pillow case have black stain (look like mouldy). ( refer my photo) i did ask why the housekeeper did not changed it. the front desk did not answer me.
2. the toilet was very narrow, on the fifth day i have to check out early to catch my train , as i walked out from the shower room, the narrow walk path, have a sharp edge scratched my body, when i check out i do feed back to the front desk, however the front desk lady , seem very unfriendly dont even to concern about my feedback, she just listened.
3. i broke a glass on the second day during my breakfast. reason, the glass was placed at the edge of the table, this is just a small feedback, i dont understand why they want to place the glass at the edge of the table? this is winter time, we wore thicker, as i walked pass the narrow table path, my jacket drag the glass fell.
Terjemahkan
Tanggapan dari Properti: Dear Aaron,Thank you for sharing your detailed feedback following your stay with us.I sincerely apologize for the issues you encountered — especially the stained pillowcase, the narrow bathroom space causing discomfort, and the placement of the glass at breakfast. This is certainly not the experience we want our guests to have.I am also sorry to hear that our front desk team did not respond as attentively as you deserved when you shared your concerns. Please be assured that your comments have been shared with the relevant teams for immediate improvement.We truly appreciate your constructive feedback, as it helps us raise our standards.If you decide to stay with us again, please do not hesitate to contact me directly so I can personally ensure a much better experience.Thank you again for your honesty, and best regards,Tristan LE TALLECGeneral Manager – Mercure Paris Gare de Lyon Opéra Bastille
Peggyyeoh
Kamar Standard dengan 2 Tempat Tidur Single
Check-in Feb 2025
Keluarga
2 ulasan
8.0/10
Luar Biasa
Diposting pada 4 Jun 2025
i enjoy my stay in this money, staffs are quite friendly. and its close to train station.
Terjemahkan
Tanggapan dari Properti: Dear Peggyyeoh,Thank you for sharing your feedback and for your kind words!I’m pleased to hear that you enjoyed your stay and found our staff friendly. We also appreciate that you valued our convenient location near the train station.We hope to welcome you back to Mercure Paris Gare de Lyon Opéra Bastille on your next visit to Paris. Please feel free to contact me directly.Warm regards,Tristan LE TALLECGeneral Manager – Mercure Paris Gare de Lyon Opéra Bastille
barbara
Standard Single Room
Check-in Sep 2023
Traveler solo
21 ulasan
7.5/10
Diposting pada 21 Nov 2023
Very good location but the room is exceptionally small for that price. It’s pricy to get a room in Paris.
Terjemahkan
Tanggapan dari Properti: Dear Barbara,Thank you for your feedback and for highlighting our great location.We understand that room sizes can feel small, especially considering our Haussmannian building’s architecture, which adds unique charm but also limits space. Paris hotel prices can indeed be high, and we strive to offer the best possible value and service.We hope to welcome you again and would be happy to assist you personally in choosing a room that best suits your needs.Best regards,Tristan LE TALLECGeneral Manager – Mercure Paris Gare de Lyon Opéra Bastille
Jia Ming Desmond
Kamar Standard dengan Tempat Tidur Double
Check-in Mei 2024
Pasangan
11 ulasan
10/10
Fantastis
Diposting pada 3 Jul 2024
Great location nice bath and friendly staff. Overall good hotel.
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you very much for your wonderful feedback!We’re delighted to hear you enjoyed our great location, comfortable bath, and friendly staff. Your satisfaction means a lot to us.We look forward to welcoming you back to Mercure Paris Gare de Lyon Opéra Bastille on your next visit to Paris. Please feel free to contact me directly anytime.Warm regards,Tristan LE TALLECGeneral Manager – Mercure Paris Gare de Lyon Opéra Bastille
sokirin
Standard Single Room
Check-in Mei 2023
Traveler solo
6 ulasan
10/10
Fantastis
Diposting pada 17 Jun 2023
It was a pleasant stay, staff was friendly and awesome, room was very clean, breakfast have a moderate selection of food for your choosing, shower facilities is well equipped and takes just around 3mins walk from gare de lyon
Terjemahkan
Tanggapan dari Properti: Dear Sokirin,Thank you very much for your kind words! We are thrilled to hear that you enjoyed your stay, found our staff friendly, the room very clean, and the breakfast selection satisfactory. We're also glad our location near Gare de Lyon suited you well.We look forward to welcoming you back soon!Best regards,Tristan LE TALLECGeneral Manager – Mercure Paris Gare de Lyon Opéra Bastille
Enjoy Your Trip
Kamar Triple Privilege, tempat tidur single dan kursi atau 2 tempat tidur single dan sofa
Check-in Okt 2023
Keluarga
5 ulasan
10/10
Fantastis
Diposting pada 22 Des 2023
Excellent location. 7 minutes walk from Gare de Lyon train station
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you very much for your excellent rating and kind words. We’re delighted you enjoyed our great location, just a short walk from Gare de Lyon.It was a pleasure to welcome you, and we look forward to your next stay. Please feel free to contact me directly anytime.Best regards,Tristan LE TALLECGeneral Manager – Mercure Paris Gare de Lyon Opéra Bastille
Sassygirl47
Kamar Standard dengan Tempat Tidur Double
Check-in Jul 2022
Bepergian dengan teman
1 ulasan
9.0/10
Sangat Baik
Diposting pada 18 Agt 2022
In room dont have any place for keep cloths and dont have mini bar / but so so clean and good location / staff so kind and good service
Terjemahkan
Tanggapan dari Properti: Dear Sassygirl47,Thank you for your wonderful review and for highlighting the cleanliness, location, and our team’s service.We appreciate your feedback regarding the limited storage space and absence of a minibar in the room. Our hotel’s charming Haussmannian architecture sometimes limits the room layout, but we continuously strive to improve our guests’ comfort.We hope to welcome you again soon for another great stay!Best regards,
Sandrine simoed
Standard Single Room
Check-in Jun 2025
Traveler solo
12 ulasan
10/10
Fantastis
Diposting pada 12 Jul 2025
Parfait ! Je reviendrai sans hésiter !
Terjemahkan
6/9
Tamu
Kamar Standard dengan Tempat Tidur Double
Check-in Apr 2025
Traveler bisnis
2 ulasan
10/10
Fantastis
Diposting pada 23 Mei 2025
Chambres propres, simples, efficaces
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you so much for your perfect rating and kind words!We’re truly delighted to know that you enjoyed your room and that everything — from cleanliness to service and surroundings — met your expectations.It would be a pleasure to welcome you again on your next visit to Paris. Please don’t hesitate to contact me directly for any future stay.Warm regards,Tristan LE TALLECGeneral Manager – Mercure Paris Gare de Lyon Opéra Bastille
Tamu
Kamar Triple Privilege, tempat tidur single dan kursi atau 2 tempat tidur single dan sofa
Tanggapan dari Properti: Bonjour,Merci beaucoup pour votre excellent commentaire et pour vos compliments concernant l’accueil.Nous sommes désolés pour les petits désagréments rencontrés avec le lavabo et le papier toilette. Soyez assuré(e) que nous avons déjà transmis vos remarques à nos équipes techniques et de ménage afin d’éviter que cela ne se reproduise.Ce serait un plaisir de vous accueillir à nouveau au Mercure Paris Gare de Lyon Opéra Bastille. N’hésitez pas à me contacter directement lors de votre prochaine visite.Bien cordialement,Tristan LE TALLECDirecteur – Mercure Paris Gare de Lyon Opéra Bastille
Tanggapan dari Properti: Dear Guest,Thank you for your honest feedback.I’m sorry to hear about the issues you faced with the room size, the broken power outlet, and the air conditioning. This is certainly below the standard we aim to offer at Mercure Paris Gare de Lyon Opéra Bastille.We appreciate you bringing these matters to our attention, and we have shared your comments with our maintenance and housekeeping teams to prevent future inconveniences.If you decide to stay with us again, please do not hesitate to contact me directly. I would be happy to personally ensure a much improved experience.Best regards,Tristan LE TALLECGeneral Manager – Mercure Paris Gare de Lyon Opéra Bastille
Tanggapan dari Properti: Dear Guest,Thank you for sharing your experience.We’re pleased to hear that you enjoyed our convenient location close to Gare de Lyon and appreciated our service.We understand that the room size and the small elevator can feel a bit tight, which is due to the building’s charming Haussmannian architecture. While it limits room size, it also offers a unique Parisian atmosphere.We appreciate your feedback on value and will continue striving to improve.Should you decide to return, please feel free to contact me directly—I would be happy to assist you for an even better stay.Best regards,Tristan LE TALLECGeneral Manager – Mercure Paris Gare de Lyon Opéra Bastille