Shenzhou Peninsula Tourist Resort, Wanning, Hainan, 571528, ChinaLihat Detail Hotel
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Ulasan Tamu tentang Four Points By Sheraton Shenzhou Peninsula
9.2/10
Sangat Baik
9465 ulasan
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Ulasan terverifikasi
Lokasi9.3
Fasilitas8.9
Layanan9.3
Kebersihan9.3
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Tamu
Sea-view Double Room
Check-in Jun 2023
Keluarga
4 ulasan
10/10
Fantastis
Diposting pada 7 Jul 2023
Tina💪🏻💪🏻
Tanggapan dari Properti: 您好!十分開心您和家人能喜歡神州半島福朋喜來登的環境和服務,在這裏度過了一段愜意的假期。酒店一直都致力於用心服務我們的每一位客人,確保客人在酒店住的安心與舒心是我們一直不懈是追求,我們期待您及您的家人在這裏擁有一個不一樣的度假體!期待您的再次入住,祝您生活愉快
Elderly executive
Kamar Deluxe 2 Tempat Tidur
Check-in Des 2024
Pasangan
65 ulasan
8.5/10
Luar Biasa
Diposting pada 16 Jan 2025
Hotel design is outdated because it was built long ago.
Some furniture were replaced with new ones but the built in cabinets are still the old ones.
Terjemahkan
Tanggapan dari Properti: 尊敬的貴賓,非常感謝您選擇神州半島福朋喜來登酒店。一句簡單的抱歉已不足以表達我們的內疚和自責,但還是向您致以真誠地歉意,給了您一次不愉快的入住。酒店也確實是修建了十年之久,硬件設施設備跟不上,但是這邊準備今年做一次整體翻新希望您不要對我們失望,有機會還是歡迎您再次光臨,期待您隨時監督,請相信我們會不斷改進,越做越好的,祝您生活愉快!
Pengguna Anonim
Family Suite
Check-in Apr 2025
Keluarga
3 ulasan
2.0/10
Diposting pada 30 Mei 2025
Be aware that many of the photos for the Four Points are actually of the Sheraton which is the sister hotel next door. The address is also for the Sheraton. The Four Points is in a pretty shocking state. The rooms are old and both rooms we looked at smelled so badly of smoke that our clothes stank after being in the room for 5 minutes. Bear in mind I'm a smoker when I say the smell was overwhelming.
The room room itself minus the smell was enough to check out. About 15 years ago this would not have been a 3 star hotel. Spent two hours at the desk in the Four Seasons trying to sort it out, then another hour in the Sheraton - and we speak Chinese.
Eventually paid an extra 600 a night and changed to the Sheraton next door at the same time as another couple who were not happy.
So now having paid for the Four Points and an upgrade to the Sheraton we were in influencer land. If you want to take photos for social media, have travel photography, run between photo ops, live stream or listen to banging music at the beach bar while arranging exactly the same photoshoot as everyone else then this is the place for you.
If you want to walk in a straight line without being pushed out the way, run into by people on phones, chill at the beach bar or sleep then it is not. It's full on.
We checked out 3 days early. Many thanks to Trip customer services for helping us as we weren't allowed to check out without their help.
Terjemahkan
Tanggapan dari Properti: 尊敬的貴賓,非常感謝您選擇神州半島福朋喜來登酒店。一句簡單的抱歉已不足以表達我們的內疚和自責,但還是向您致以真誠地歉意,給了您一次不愉快的入住體驗。您反饋的問題我們將一一反饋給相關部門跟進, 設施問題: 我們酒店正在進行徹底的設施排查、深度清潔和維護翻新計劃,重點解決房間老舊和異味問題。網上的圖片:嚴格審核並更新所有官方及合作平台上的酒店圖片、描述和地址訊息,確保真實準確 我們兩家酒店也是一起的,設施設備都是共用的.前台的問題:我們會加強前台及相關部門員工的培訓,提升問題解決能力、溝通技巧和賓客關懷意識.希望您不要對我們失望,有機會還是歡迎您再次光臨,期待您隨時監督,請相信我們會不斷改進,越做越好的,祝您生活愉快!
Josephine 903
Kamar Deluxe Queen
Check-in Mar 2025
Bepergian dengan teman
17 ulasan
7.0/10
Diposting pada 13 Apr 2025
Check in counter service in the evening fell below expectations for a property such as Sheraton. It was understaffed with only one Mr Peter at the front desk to handle guest queries & guest check in between 8-9pm. Only after that did I see 2 other staff coming in to station at front desk. Mr Peter's service was also lacklustre although he did give us a late check out due to event road closure closing entry and exit to the peninsula up to 1.30pm. The hotel has seen better days. Fixtures and fittings are worn & dated. Cleanliness is ok, buffet breakfast was ok too. However parking is outdoors and sheltered parking is payable even for hotel guests apparently. Location is towards the quieter end of the peninsula.
Terjemahkan
Tanggapan dari Properti: 尊敬的貴賓,非常感謝您選擇神州半島福朋喜來登酒店。一句簡單的抱歉已不足以表達我們的內疚和自責,但還是向您致以真誠地歉意,給了您一次不愉快的入住。酒店也確實是修建了十年之久,硬件設施設備跟不上,應廣大用户的心聲 覺得酒店設施設備太陳舊, 目前酒店也採取了措施 正在逐步改善酒店設施, 讓我們一起期待酒店變的更美。 希望您有機會還是歡迎您再次光臨,期待您隨時監督,請相信我們會不斷改進,越做越好的,祝您生活愉快!
Frizz
Kamar Deluxe Queen
Check-in Nov 2024
Pasangan
12 ulasan
10/10
Fantastis
Diposting pada 1 Jan 2025
Ice room. Good value. Great pool with no one in it. Helpful staff. Right on the beach. Access to whole Sheraton resort.
Terjemahkan
Tanggapan dari Properti: 尊敬的貴賓您好!十分開心您和家人能喜歡神州半島福朋喜來登的環境和服務,在這裏度過了一段愜意的假期。酒店一直都致力於用心服務我們的每一位客人,確保客人在酒店住的安心與舒心是我們一直不懈是追求,我們期待您及您的家人在這裏擁有一個不一樣的度假體驗!期待您的再次入住,祝您生活愉快!
ARC5555
Kamar Deluxe Queen
Check-in Mar 2024
Pasangan
7 ulasan
8.5/10
Luar Biasa
Diposting pada 5 Mei 2024
The stay at the 4points by Sheraton Shenzhou Peninsula was very enjoyable. From Sanya Airport we took the HSR to Shenzhou station and ordered a Didi there to take us to the hotel (~20min). Apparently there is also an Airport shuttle service by the hotel but to my knowledge it isnt free and only goes 2 times a day. Anyways, once there, the check in was quick and convenient. The walk to the room at the east end was quite long (big hotel). The room was quite big, clean and had all necessary equipment, but it is noticeable that everything has come to an age or appeared to be worn out a little. Also the bathroom always smelled a bit „smokey“ and there was also an noticeable smell from the toilet drainage. All in all the room was still satisfying yet it comes at a quite expensive price where you could expect better. The breakfast had many meal choices, but nothing that was over the top. Especially the very limited fruit offer on a tropical island like Hainan was disappointing. For a Trip-5 Star-hotel at this price point it could do better.
The outside facilities of the hotel were very nice and relatively well maintained. The big pool was a highlight. Also its location directly at the sea with a big beautiful beach is nice. But yet again the downside is you are not allowed to swim in the sea. Yet always someone was trying to sell some surfing courses, jetski ride or other activities. I understand the safety concern, but as an experienced swimmer with lifeguard training it was a bit ridiculous. Still having a long sunset walk at the beach is amazing. For having dinner, there are a few decent choices in the 1km footwalk vicinity. Some restaurant areas can be reached by walking down the beach. My favorite though was the „Corona-Bar“ directly in front of the hotel, which serves semi-authentic Mexican dishes and nice cocktails. It comes at a higher price point, but if you make the correct food choices it is very delicious.
Check out was also quick and comfortable and to summarize, we had an enjoyable stay. I only think for the price you pay there is still some space for little improvements by the hotel.
Terjemahkan
Tanggapan dari Properti: 尊敬的貴賓您好!十分開心您和家人能喜歡神州半島福朋喜來登的環境和服務,在這裏度過了一段愜意的假期。酒店一直都致力於用心服務我們的每一位客人,確保客人在酒店住的安心與舒心是我們一直不懈的追求,我們期待您及您的家人在這裏擁有一個不一樣的度假體驗!期待您的再次入住,祝您生活愉快
Peter Michael
Kamar Deluxe Queen
Check-in Nov 2023
Traveler solo
1 ulasan
8.5/10
Luar Biasa
Diposting pada 29 Des 2023
What a great place on the beach. Beach strolls and glorious sunsets viewed from the iconic Casa Corona was the daily routine.
Price to stay was reasonable, service and staff overall good. An amazing swimming pool that was virtually empty the whole time.
Spacious rooms and a well equipped gym.
With a world class golf course minutes away it was a memorable stay.
Terjemahkan
Tanggapan dari Properti: 親愛的貴賓您好!非常感謝您對酒店的支持 ,沒有得到您全 5 分好評,我們心裏還是有一點點的失落,可能是酒店還有做的不到位的地方,希望您下次的到來能看到我們的改變 我們會努力做到更好,我們用心服務讓到店的每位貴賓都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
Yann Pascal
Kamar Deluxe Queen
Check-in Nov 2023
Pasangan
1 ulasan
10/10
Fantastis
Diposting pada 16 Des 2023
We had a very pleasant stay, the hotel is perfectly located at the doorstep of the beach, great swimming pool, nice rooms, good breakfast with choice. The service is top notch, we had a personal assistant called Angelina who was a real angel and was very caring of of needs and was always there to help, a lot of small attentions and care, warmly recommend.
Terjemahkan
Tanggapan dari Properti: Dear guest, hello! We are very happy that you and your family enjoyed the environment and services of Four Points by Sheraton Shenzhou Peninsula and had a pleasant holiday here. The hotel has always been committed to serving each of our guests, to ensure that guests stay in the hotel peace of mind and comfort is our unremitting pursuit, we look forward to you and your family have a different holiday experience here! Look forward to your stay again, wish you a happy life!
Tamu
Kamar Deluxe Queen
Check-in Feb 2025
Traveler bisnis
6 ulasan
9.7/10
Menakjubkan
Diposting pada 22 Apr 2025
Ooooooo
Terjemahkan
Tanggapan dari Properti: 尊敬的貴賓您好!十分開心您和家人能喜歡神州半島福朋喜來登的環境和服務,在這裏度過了一段愜意的假期。酒店一直都致力於用心服務我們的每一位客人,確保客人在酒店住的安心與舒心是我們一直不懈是追求,我們期待您及您的家人在這裏擁有一個不一樣的度假體驗!期待您的再次入住,祝您生活愉快!
Green
Kamar Deluxe Queen
Check-in Jun 2022
Pasangan
8 ulasan
9.5/10
Menakjubkan
Diposting pada 5 Agt 2022
The hotel is beautifully situated with its own beach. The landscaping and grounds are picturesque as are the ocean views. I have previously stayed in big hotels in Sanya that involve long walks to the facilities and the beach. However, this hotel is really nicely sized. The lagoon pools and infinity pools were great, though I did wonder a bit about the cleanliness levels. I was initially concerned about reviews saying the place looked aged, but in person the rooms seemed fine, spacious and clean. The service was excellent on every level. They did not have a business center but they helped me out with some business needs. The breakfast was diverse and they made sure to keep the buffet filled up despite a large number of diners. All in all, it was a very refreshing and enjoyable stay. Note that taking a train from Sanya Airport to Wanning is not difficult and economical if the timing works well for your flights.
Terjemahkan
Tanggapan dari Properti: Dear distinguished guests, how do you do? Thank you for choosing Four Points by Sheraton Shenzhou Peninsula and sharing your stay with us. It is our great honor to make your stay a satisfaction! Thank you again for your praise and affirmation. We sincerely look forward to your coming with your family and friends again. I wish you a happy life and all the best!
Tamu
Kamar Deluxe 2 Tempat Tidur
Check-in Nov 2023
Bepergian dengan teman
1 ulasan
10/10
Fantastis
Diposting pada 16 Des 2023
good good
Terjemahkan
Tanggapan dari Properti: Dear guest, hello! We are very happy that you and your family enjoyed the environment and services of Four Points by Sheraton Shenzhou Peninsula and had a pleasant holiday here. The hotel has always been committed to serving each of our guests, to ensure that guests stay in the hotel peace of mind and comfort is our unremitting pursuit, we look forward to you and your family have a different holiday experience here! Look forward to your stay again, wish you a happy life!
Pengguna Anonim
Kamar Deluxe Queen
Check-in Okt 2023
Lainnya
6 ulasan
10/10
Fantastis
Diposting pada 17 Nov 2023
Angela
Terjemahkan
Tanggapan dari Properti: 尊敬的貴賓您好!十分開心您和家人能喜歡神州半島福朋喜來登的環境和服務,在這裏度過了一段愜意的假期。酒店一直都致力於用心服務我們的每一位客人,確保客人在酒店住的安心與舒心是我們一直不懈是追求,我們期待您及您的家人在這裏擁有一個不一樣的度假體!期待您的再次入住,祝您生活愉快
Tamu
Kamar Deluxe 2 Tempat Tidur
Check-in Mar 2023
Keluarga
3 ulasan
10/10
Fantastis
Diposting pada 5 Apr 2023
Tina 非常helpful
Terjemahkan
Tanggapan dari Properti: 尊敬的賓客,您好!十分開心您和家人能喜歡神州半島福朋喜來登的環境和服務設施,在這裏度過了一段愜意的假期。酒店一直都致力於用心服務我們的每一位客人,確保客人在酒店住的安心與舒心是我們一直不懈是追求,我們期待您及您的家人在這裏擁有一個不一樣的度假體!期待您的再次入住,祝您生活愉快!
Tamu
Kamar Deluxe Queen
Check-in Apr 2022
Traveler solo
1 ulasan
10/10
Fantastis
Diposting pada 25 Jul 2022
corona bar yyds
Terjemahkan
Tanggapan dari Properti: 尊敬的貴賓,您好!感謝您再次選擇神州半島福朋喜來登酒店,並與我們一同分享您的入住體驗。能夠讓您的此次入住感到稱心如意,我們深感榮幸!再次感謝您對我們的讚揚和肯定,誠摯期待您與您的家人、朋友的再次到來。祝您生活愉快,萬事如意!
Tanggapan dari Properti: 尊敬的貴賓您好!十分開心您和家人能喜歡神州半島福朋喜來登的環境和服務,在這裏度過了一段愜意的假期。酒店一直都致力於用心服務我們的每一位客人,確保客人在酒店住的安心與舒心是我們一直不懈是追求,我們期待您及您的家人在這裏擁有一個不一樣的度假體驗!期待您的再次入住,祝您生活愉快!