1.Room not ready before 3pm,but when i check for 3x times, then recep said room is ready but need to caj RM 30 per hour, like ? Room ready but hold the guest till 3pm ? That time already 1:30PM ,till i complaint wanted to speak to manager, then there allowed me to c/in at 2PM , still hold ? Why don’t you just allowed us to c/in immediately since the room is ready ???? If we do our own transport, we can go to other place while waiting for room. I pay RM 500 for 2night, but still need to pay extra ?? For early c/in at 1:30PM ? 2.The IRON room is horrible, i was sweating because inside the room there’s was NO fan, NO AC ,the iron make my dress torn,my newly dress, the temperature stated the most lowest minimum ,but still my dress was torn and I can’t wear it.There have 3 iron but ONLY 1 can use in proper. 3.Shower head was fall & almost hit my son, our bedsheets have a lot of stains. 4.AC was hot, already been setting at 20 celsius, but still hot 5.DM plug was not in good condition, the box is open and unsafe 6. Most disappointed is we here to celebrate our 6 years wedding anniversary but this is happen.My husband drive from PD at 4AM to come here and this is what we get ? So disappointed.
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