Finlandia Hotel

This was our first time in Pamporovo, with “Pamporovo Ski camp” organization. The hotel is located in some very quiet natural woods. Not close to the ski-slopes, but being the part of “Ski camp” transportation to the ski-slopes and back was organized very well. Hotel itself looks like it is stuck in 80’s. Our room was large and cleaned regularly, but quite basic. It could be heated for a few degrees more. There are only two power sockets that are not in particularly convenient locations, and the internet was very slow. Since the room is very spacious, it requires more lights than it has at the moment. The food in general was adequate for us, but not to the same standard as an other 4-stars hotels. Biggest plus for the hotel is related to the staff - very helpful and friendly. In fact they almost behave like friends. Special thanks to Nikolay, restaurant Manager – since my kids are on gluten-free diet, he was extremely attentive. For each meal he was there to give us advice and all the information about the meals, so we could have the clear picture what we can or cannot eat. Even more, since we had some gluten-free groceries, he organized special meals to be prepared for us, out of standard menu. Big Bravo to Nikolay for his professionalism! Overall the hotel is good value.

Would we stay here again? NO Would we recommend it? NO We stay there in the summer. The weather outside was pleasant, but in the room was cold( you need from heating but it doesn't work) Terrible.... COLD, dirty and dusty ROOMS, unfriendly staff, awful service. The food was basic and poor. The water in the the pool was cold. NEVER AGAIN

Given the price we didn’t have high expectations which was just as well. Would we stay here again? No Would we recommend it? No The rooms - according to the website they are furnished to a “high standard”. Given that some of the towels were pretty much rags (paper thin and fraying edges) and that the foam pillows were so old that the foam had disintegrated into clumps then I disagree. Plus the sofa bed (the second double) was very small and certainly would not be big enough for tall children or teenagers to share. The food - for fussy eaters we didn’t go hungry but it wasn’t the best. Every evening there was always chips and salad on offer with 2/3 choices of meat or fish. Annoyingly the water machine was out of use each evening so all drinks had to be purchased from the bar. The hotel - very run down with nothing looking like it had been decorated or updated in the last 20 odd years. The smoking area was positioned right opposite the buffet which wasn’t the best. The location - only 0.8 miles to the main resort but in winter you cannot walk anywhere. If there are pavements then they are covered by snow and the road is way too busy to walk on. This was very annoying and not expected given the description on the website. There was a free shuttle bus but it was often late and the last bus left the ski schools an hour before the runs shut. To be fair, when asked the bus driver did pick us up later than scheduled. The resort - from what we saw it seemed very nice. The skiing was good fun but it’s by far the smallest ski resort in Bulgaria and did get very crowded at times. If travelling from the UK try and fly into Plovdiv otherwise the transfer from Sofia is approximately 3.5 hours.