Ulasan ANA InterContinental Manza Beach Resort, an IHG Hotel

Tanggapan dari Properti: Thank you very much for choosing to stay with us. We are truly delighted to hear that you had a wonderful experience during your stay.We are thrilled that you enjoyed the spectacular view from your room and that your children were pleased with the complimentary drinks and desserts at the salon. It brings us great joy to know that we were able to meet your expectations and provide a memorable experience for your family.We will continue to strive for excellence in our service, and we look forward to welcoming you back for another enjoyable stay in the future.ANA Intercontinental Manza Beach Resort

Tanggapan dari Properti: Thank you very much for staying with us. We also sincerely appreciate your feedback on your wonderful stay. We are very pleased that you enjoyed the scenery and that the submarine ride was the highlight of your trip. It was an unforgettable and wonderful experience for our guests, and we feel honored to have played a part in making it happen. We will continue to strive to further improve our services, so we hope that you will visit us again in the future. ANA InterContinental Manza Beach Resort

Tanggapan dari Properti: Thank you very much for taking the time to share your feedback regarding your recent stay with us.We are delighted to hear that you enjoyed our hotel’s design, the beautiful sea view, and our breakfast offerings.At the same time, we appreciate your comment regarding the parking area and shuttle arrangement. We understand that the distance may have caused some inconvenience, and we will take your feedback into careful consideration as we continue to improve our guest experience.It was a pleasure to have you with us, and we look forward to welcoming you again in the near future.ANA Intercontinental Manza Beach Resort

Tanggapan dari Properti: Thank you very much for sharing your wonderful feedback with us. We are thrilled to hear that you enjoyed the room, the service, the breakfast, and the surroundings of our resort. It is also delightful to know that our front desk staff were able to assist you promptly with the bathroom door issue. We take great pride in providing attentive and efficient service, and we are pleased that you felt taken care of.We appreciate your kind words about our breakfast buffet and the variety of options available, including Okinawan, Western, and Japanese dishes, as well as the high quality of our English tea. Additionally, we are glad that our convenient location near popular attractions enhanced your experience.Thank you again for your feedback. We look forward to the opportunity of welcoming you back to our hotel in the future.ANA Intercontinental Manza Beach Resort

Tanggapan dari Properti: Thank you for taking the time to share your wonderful experience with us at ANA InterContinental Manza Beach Resort. We are thrilled to hear that your stay was enjoyable and that you appreciated our exceptional service and stunning location.It’s great to know you had a delightful time at our private beach and enjoyed the convenience of the towels and chairs provided. We’re also pleased to hear that the concierge lounge enhanced your experience with its seamless check-in process and delightful offerings of breakfast, evening snacks, and cocktails.Your kind words about our food, staff, and overall experience truly mean a lot to us. It is our aim to create memorable stays for our guests, and we are delighted that you would consider staying with us again.We look forward to welcoming you back for another exceptional visit in the future.ANA Intercontinental Manza Beach Resort

Tanggapan dari Properti: Thank you for taking the time to share your feedback with us. I want to sincerely apologize for the unacceptable experience you had during your stay. The cleanliness and condition of your room, along with the presence of a cockroach, are far below the standards we strive to maintain, and I deeply regret that this impacted your stay so negatively.We understand how distressing this situation must have been for you, and we are truly sorry for the discomfort it caused. Please know that we take this matter very seriously. We have implemented additional precautions to ensure that our rooms meet the highest standards of cleanliness and that pest control measures are being enhanced to prevent any future occurrences.Your decision to leave after one night despite booking four nights reflects the extent of your disappointment, and we are very sorry that we failed to provide the experience you expected and deserved.We hope that you will give us the opportunity to restore your trust in the future.ANA Intercontinental Manza Beach Resort

Tanggapan dari Properti: Thank you so much for your generous and kind feedback. We are truly honored to hear that our hotel exceeded your expectations. Our staff takes great pride in offering exceptional service and we are thrilled that we were able to assist you with all your needs, from day trips to reservations, in a stress-free manner.We also appreciate your praise for the cleanliness of our facilities and the beautiful location, surrounded by one of the island's most stunning beaches. It’s wonderful to know that you felt at ease and well taken care of during your stay.We would be delighted to welcome you back in the future, and we look forward to the opportunity to provide you with another unforgettable experience.ANA Intercontinental Manza Beach Resort

Tanggapan dari Properti: Thank you very much for your kind words and for choosing to stay at ANA InterContinental Manza Beach Resort.We are truly delighted to hear that you enjoyed the beauty of our resort and the quality of service provided. It is especially rewarding to know that you found our property well-suited for both families and couples.Your feedback is greatly appreciated and serves as a wonderful encouragement to our team as we continue striving to deliver memorable experiences for all our guests.We look forward to the pleasure of welcoming you back to Okinawa in the near future.ANA Intercontinental Manza Beach Resort

Tanggapan dari Properti: Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that you had a lovely two-night stay and that the spectacular views from your room added to your enjoyment.It’s delightful to know that you thoroughly enjoyed the Okinawan buffet dinner at Orchid Ryukyu restaurant. We’re glad the selection of dishes, the delicious flavors, and the cultural show performances made for a memorable dining experience. It’s also great to hear that you found our breakfast buffet enjoyable, especially the pastries and the interactive pancake-making station!Your kind words about the excellent service provided by our team mean a lot to us, and we are happy to know we were able to make your stay truly enjoyable.We hope to welcome you back in the future for another memorable experience. Thank you once again for your lovely feedback.ANA Intercontinental Manza Beach Resort

Tanggapan dari Properti: Thank you for taking the time to share your feedback with us. We sincerely apologize for the aspects of your experience that did not meet your expectations. Providing a clean and comfortable environment is our top priority, and we regret that the pool maintenance did not meet the standard we strive for. We have already shared this with our team to ensure proper maintenance protocols are being followed.Additionally, we are sorry for any inconvenience during breakfast and the check-out process. For breakfast, please understand that due to food and safety reasons, we cannot allow guests to take their leftovers with them. Thank you again for your feedback, which will help us make improvements to better serve our guests. We hope to welcome you back for a more seamless experience in the future.ANA Intercontinental Manza Beach Resort

Tanggapan dari Properti: Thank you very much for your candid review of the hotel! We hope that you were able to enjoy your stay with us despite the condition of the room. We apologize for any inconvenience you experienced and assure you that your comments will be taken into consideration as we continuously strive to enhance our guests' experience.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.ANA Intercontinental Manza Beach Resort

Tanggapan dari Properti: Thank you for taking the time to share your feedback regarding your stay with us. We appreciate your honest comments, which help us to continuously improve and enhance the experiences of our valued guests.We are glad to hear that you appreciated our family-friendly policy regarding children staying in the same room, as we strive to offer a welcoming and accommodating environment for families.We sincerely apologize for the areas where we fell short of your expectations. The extended check-in time and the challenges you experienced with the parking shuttle service, especially at night, are not reflective of the high standards we aim to maintain. Your feedback about the shuttle service's lighting conditions and convenience has been noted, and we will work on addressing these issues to ensure a more comfortable and safe experience for our guests.Additionally, we understand the importance of effective communication, and we will continue to invest in enhancing our team’s English proficiency to better serve our international guests.Thank you again for your valuable input. We hope to have the opportunity to welcome you back in the future and provide a more seamless and enjoyable experience.ANA Intercontinental Manza Beach Resort

Tanggapan dari Properti: Thank you very much for staying with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed the beautiful beach and found our rooms to be clean, bright, and comfortable and had a restful stay with us.We appreciate your understanding regarding the age of the hotel and will continue to work on maintaining and improving our facilities to ensure a pleasant experience for all our guests.We look forward to welcoming you back in the future.ANA Intercontinental Manza Beach Resort

Tanggapan dari Properti: We sincerely appreciate your kind words and for sharing your wonderful feedback with us! We are delighted to hear that you had an excellent stay and that you were pleased with our services and staffs. Your recommendation means a lot to us, and we will continue to strive to provide the best experience possible for all of our guests.We truly look forward to welcoming you back in the future and providing you with another memorable stay. Thank you once again for choosing ANA InterContinental Manza Beach Resort.