Sarah
26 Februari 2024
Pool area smells of mildew. Water is murky and smelly. No towels in area. When we requested towels we were given one towel and told they didn't have anymore.
Our room had a lot of broken glass in the carpet. Only 2 towels for 4 people and enough coffee supplies for one coffee. There were no linens for the sofa bed. When we requested these supplies, we received one towel, a set of 2 sheets, and 2 packs of decaf coffee. We were told they had no more towels, nor did they have pillows. My children slept with no pillows and the 4 of us had to share towels.
The breakfast area was filthy and did not have one clean table. Biscuits and gravy were offered but there were no biscuits. The only coffee available was decaf, as the regular coffee was empty and was not refilled.
Not at all what we expected of a "deluxe suite." We were made to feel as if we were an inconvenience to the staff and the place was just gross. Never again!
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