Verified traveler
9 Oktober 2023
Horrible customer service, and the worst hotel I have ever stayed at. I stayed 4 nights with my boyfriend and little sister who is 12 and they made us pay $40 + tax for her stay. Said they were going to refund my card but I have yet to see a refund. Mold in the sink and an uncleaned tub with hair from the previous guest in it. The air conditioner smelled of mildew when in use. Housekeeping NEVER once changed our bedsheets or made our beds during our stay, a towel in the bathroom looked previously used with blood stains on it. Also underneath of sheets the mattress protector was disgustingly dirty with brown spots all over it looked very unsanitary to be sleeping on. The toilet clogged every time we used it even if it was just to pee had to go down to the front desk to get a plunger. 10 out of 10 do not recommend. I truly enjoyed staying at Best Westerns when I was a little girl with family but I don't think I can give it another chance, it was truly a horrible experience. I wanted so badly to have a nice time with my family but it was so hard to do that.
Terjemahkan