TownePlace Suites Toronto Oakville

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The staff made the stay above average. Great front desk and the breakfast hostess went above and beyond!! The hotel itself was good. On website it said “new”, I think remodeled would be the correct term. Seemed a bit dated, but was clean. Nice setup if you are staying for a while as room had cooktop, microwave, sink, and even a dishwasher. Would be super convenient if there for an extended stay.

A family member booked a room using a debit card via a major booking site. Upon arrival, this 69 yr old female & her cat were denied a room because a major credit card was required to cover "sundries". After much discussion and a denied request for a mngr., she was forced to leave the hotel lobby & spend the night in her apartment bldg. hallway. We offered our credit card to support her deposit but was also denied. Worst experience ever with a Marriott property. As a Gold level Bonvoy member, i must comment that Marriott should be ashamed to be associated with such callous and obtuse employees.

Check-in and checkout were quick and painless, and the staff generally friendly and helpful. We were even able to check-in an hour early. Parking is simple and close, and the elevators were also close and quick. I loved the layout of their 1 bedroom suite. It was like a small condo. Perfect for the type of getaway we were looking for. A few notes on though - the mattress is plush and the pillows are soft. It was good for me, but may be a problem for anyone who is used to, prefers or needs a firmer mattress and/or pillow. The hotel was quiet and fairly clean. Same with the room, though the A/C/heat units are a bit loud. It didn't bother us, but I can see how it could be an issue for others. The curtains could be a bit wider (or maybe add snaps or something to connect the two sides in the middle?) as there is a gap between the two sides. In our particular room, the washroom door required a bit more of a push to get it to shut properly. (And if your a solid, six foot tall person, you may find it a bit small). Location-wise - It's close to the highway, and about 5-10 mins drive from shops, a grocery store and LCBO (Google maps is a great resource). They might not have room service, but you can order from Uber Eats and get food delivered to the hotel. Overall I really enjoyed our stay. Thanks TownePlace!

First time Tv did not work. Second room we got locked out in bathroom. Nice staff though. Good breakfast

Love the newly renovated Townplace Suites. I love the addition of the breakfast area and breakfast choices for Travellers. It is quiet, clean and the staff are friendly ,knowledgeable and very accommodating. Keep up the good work.

Brand-new hotel facility with fantastic suites, including fully equipped kitchen and work areas within the suites are ideal for short or longer stays. Dining area with excellent free self-serve breakfast is really enjoyable. Outside barbeque and dining area is fantastic, connected to nice indoor pool with gym. Conference area is good for medium size groups and longer stays are supported with full laundry and helpful service.

This is a newly refurbished and rebranded hotel and all the facilities and furnishings show it. The rooms are very spacious and comfortable. Beds and linens are top notch. Rooms are equipped for meal preparation and storage but unfortunately there are no grocery stores nearby. No restaurant on site and limited dinning nearby. The included breakfast is decent buffet style food. Overall a pleasant place to stay.

Dead flies around the AC. Pool filter not running so the water is sitting there, not being filtered or cleaned. Too much chlorine in the pool to make-up for the malfunction filter. Rev was great, and she changed my room on the 9th floor because wifi and tv were not working. Gym was clean and excellent. Breakfast was good. I would return again despite the broken pool filter. Great customer service.