Quality Inn & Suites Northampton - Amherst

The property was maintained well. Some of it was a little dated but well kept. I cannot add any comments on breakfast as I didn't use the free breakfast service.

Indoor areas smelled very bad. There were large trash containers near elevators that were not cleared regularly.

Lights were not on! Worst breakfast. period. Dry scrambled eggs. No meat. No oatmeal. No coffee-- cold decaf. Had to ask for hot coffee, No cream or milk-- coffee mate only. No yogurt, no fruit, no hard boiled eggs. No butter for toast-- frozen tabs offered. Plastic wrapped gooey stale muffins. Free breakfast? Bad joke. Sump pump ran all night. Stayed here in 2017 for wedding-- super. Must have changed management.

The staff was great and the room and location were very good. It is a dated property and needs updating.

I think our request for an “accessible” room for 2 elderly guests caused a misunderstanding. Our group of 4 was given to 2 ground-floor rooms at a lesser price than what I had booked, with the reasoning, I believe, that they were closer to parking and therefore more accessible for people who have trouble walking. It was a kind idea. What it meant for us, however, was that we were downgraded to less comfortable rooms. They were noisy and noticeably less well appointed than the other rooms. (We know because two of us in one of the rooms complained about being woken up by the gym machinery in the morning and were moved to a better room — one like the ones we had originally booked at a higher price). The frustrating thing was that all of the rooms were equally “accessible.” There were ramps to front doors, an elevator to every floor, and bars in every shower. None of the rooms had walk-in showers, which is what I had been hoping for. I think this booking would have been much more successful if there were a clear definition of “accessibility” accommodations, understood by staff and clearly stated on websites.

Pool was closed. Elevator was closed for maintenance Only 2 floors but a handicap person would need a first floor unit. Beds had mattresses that were very high. A person with a disability would have difficulty getting on it. It caused us to check out same day we checked in

The rooms were great! Newly remodeled. The beds were comfortable. The towels we were provided looked brand new. The bathrooms were super clean. I believe the outside of the hotel really needs to be updated. But overall, we were happy with our 1night stay.

We usually look for a property that had a swimming pool. This one had a pool but it was under construction and was closed. Then they gave us a room on the third floor and the elevator was out of order. When we got to the room we noticed that not only was the counter dirty but the refrigeratore is in desparate need of defrosting. The bed was comfortable but the pillows were horribly uncomfortable. I spent a little extra on the room so I could get a bit of quality, I did not. Next year when I come to this area again, I will opt for some place else.

When we first arrived it was late at night and it was completely deserted. We weren't sure even if it was the right place. We were a little hesitant about checking in. When we were checking in, we asked for a blanket but were questioned as to why we would need an extra blanket. Manager said that they're probably was an extra blanket in the fold-out bed. We trusted him. Then he advised us that they don't like to give out handicapped accessible rooms unless it's absolutely necessary. We did get a handicap room however it was on the second floor and the elevator was broken. Which was very ironic. Then when we went to pull out the bed, there was definitely no blanket there and the bed was very uncomfortable. And then bathroom was not exactly handicapped accessible since there was a tub that you had to step over and the floor of the tub was very slippery. Not to mention having to drag up a bunch of bags up the broken elevator through the deserted parking lot. The next morning, we asked for blanket to be brought up to the room . When we came back late the second night , there was still no blanket . And the elevator was still broken. Then we had to walk across the parking lot in the freezing cold to get another blanket. We had to ask three times to get an extra one . In addition, we were told that nobody was able to bring one up since housekeeping was not open at that time. Then, the phone in the room had a dial tone but the buttons did not dial and was broken we could not even call down to the front desk . I was pretty resentful that I had to walk down there and demand a blanket . On a positive note, e was very clean and the beds were very comfortable except for the pull out bed. It was also very quiet there and the breakfast was excellent. Plenty of towels andSoap