Ulasan Oakwood Apartments Pik Jakarta

Nice and spacious room with a good view to Jakarta bay.

While our overall stay at Oakwood Jakarta was enjoyable, the lack of a warm welcome was disappointing. The receptionist working between 8-9 PM on October 17th, 2024, wasn’t friendly or smiling, which left us with a poor first impression. She also didn’t provide any information about the hotel’s facilities – we weren’t told how to access the pool, the restaurants, or any other amenities. It felt like we were left to figure things out on our own. This was especially surprising after spending 10 days in Bali, where everyone went out of their way to smile, offer help with our bags, and make sure we were comfortable. At Oakwood, no one even asked if we needed assistance with our luggage. Despite the disappointing service, the hotel itself was great. The room was spacious, clean, and very comfortable. The location is also a huge plus – just a 10-minute walk to PIK Avenue and around 23 minutes from the airport, making it super convenient. If the service at the front desk were improved, this hotel could easily be a top-tier choice. For now, I’d still recommend it for its comfort, location, and overall facilities – just be prepared for a less-than-warm welcome.

The property is huge, but not all units belong to Oakwood. Upon arrival, the service was good from the concierge. One of the lifts to the apartments are extremely cranky and does not seem to be working well. The corridors smell of moth balls. The bedrooms in the apartment is not very big despite it being a 2 bedder. The apartment is very dirty and had a musty smell. There were ants all over the coffee table upon check-in. The toilet had a strong sewage smell, and the toilet bowl had a strong urine smell. The finishings are old, and the wall in the toilet is mouldy. The aircon compressor is placed at the balcony right outside the living room, and the compressor is EXTREMELY NOISY. It can even be heard from the smaller bedroom. Doors and walls are very thin. There's a Family Mart on the ground floor, but it's always crowded - a lot of office workers as well, and for some reason, they do not accept credit card. Outdoor swimming pool is big, but they do not provide towels. Kids' playroom is very sad looking, nothing like the photos. Food at the in-house restaurant is not bad, but we waited 1 hour for our food, despite being the only group in the restaurant. The indoor pool is a very far walk, located in another block, which you have to go through another small gate to access. It is near PIK Avenue Mall, but a 15 minute walk from the apartment. Also, this is not within Oakwood's control but there are many mainland Chinese guests, and they seem to hang around in the lobby. They are extremely loud. As we were checking in, one of them expected the concierge to speak Mandarin and asked why she (a local Indonesian) couldn't Mandarin to him. Extremely entitled behaviour (as a Chinese (but not PRC) myself, I am sorry for his behaviour). For an Ascott property, it is really, really sad. The Ascott Jakarta, which I usually stay at, is way better than this. Overall, it was a very disappointing stay. Was very glad it was only for 1 night.

For family with elderly and young children, location is not ideal but it's not that bad if it's just for adults. Even though it's a non-smoking room, when we checked in, the smoke smell is quite strong. Issue is with the guests before, not the hotel. Overall a good stay and will stay there again. The pool is fantastic.

They are mostly forgot to refill the amenities, so we should ask in the front office. Tv r

Good location Clean apartment New place and good for resting

Great location ，just across the fresh market PIK. Decent size of one BR apartment Nicely decorated Fully equipped kitchen with dishwasher

Very professional, friendly service. Totally enjoyed the external swimming pool. Didn’t eat at the hotel. When back to Jakarta Aokwood apartments Pik will be my first choice.

Breakfast selection are limited, quality is average. Porridge , egg station, soup noodles, bread and jam, pastries , 4 choices of fruits under salad bar, yoghurts , 5 dishes (noodles , broccoli , chicken, tofu, cap cay), coffee machine, tea bags , 4 choices of flakes. They provide pots , plates , bowls , cups , water dispenser , microwave, induction cooker however the cleanliness level is poor. No washing detergent and sponge thus can’t rewash it. There’s washing machine. It’ll be good if it comes with dryer. There are remnants of food trapped in between the gaps on dining chairs. I wiped it with wet wipes. The color of the tissue was grey black. The design of the apartment is pretty modern. Maintenance is required to maintain the aesthetic of the apartment. Missed to take photos and videos. Hope the feedback is well received and actions will be made for future improvements.

Clean and convenient location. Close to the convention event. Friendly staffs at front desk.

Out of the crazy heart of Jakarta traffic. This is new Chinese area, suitable more for Chinese as the place has lots of Chinese shops. The apartment is great, near to airport and golf courses.

Worth the price. Located right across the market accessible by walking. Room is spacious.

Very noisy, hotel windows not sound proof. Even hotel provided ear plug, doesn't help much

Very good apartmen. Good services. Not so spacious but good enough.