Stonehurst Manor Including Breakfast and Dinner

We were very disappointed in the restaurant, poor service and didn't enjoy our meals. The Inn needs to be renovated, the bathroom wasn't clean very good, which says a lot for the other rooms. Very easy for us to walk in the tent and order from the open bar, they didn't charge us anything.

Food was great! Room was a bit run down, the fireplace was the heat for the room, and it sounded like it was going to explode after running for more than 30 minutes. The jacuzzi tub looked dirty, then we turned on the jets and mold started spewing out of it. Told the front desk to have it cleaned, said housekeeping cleaned it but nothing had changed, looked exactly the same with jets covered in mold. Clearly the tubs do not get maintained properly, this is dangerous and can get people sick. Asked for a refund of the cost of a jacuzzi room to a regular room, since we did not get to use the tub at all, but have heard nothing since. Staff was nice. Things just need updating, the bed was really old and sagging in the middle. The rooms dont really have any views of the mountains, only view was to leave the hotel and stand outside.

We've have stayed@the Stonehurst Manor for many years&this last visit will be the last! The"mountain view" rooms are nothing but a run down Motel 6! We had POOP, literally POOP on our sheets! The rm was dirty, there was hair in the tub&was not a clean ∨ inviting environment that we had known to be accustomed to in the past yrs! We have always stayed in the Manor but no rooms were available @that time! The new owners did give us our money back for the wkend which we had only spent that 1 night(which was enough)but would have liked a written apology sent to us given the seriousness of our complaint!! Directly after we complained to the owners we went back to the rm to gather out belongings &the bed had been *****ped clean &remade before we're assuming, the owners saw the bed! Did the housekeepers get tipped off or what????? It's been months now&still no apology so when I saw the other negative reviews regarding the rms I thought I'd post one as well ! Its really too bad because we have "always raved" about this place to friends &family who now know not don't bother staying there!

This place never disappoints. The staff is so friendly and accommodating. The food and drink are delicious. The whole atmosphere is inviting and comfortable. I came home feeling so relaxed and refreshed. Keep up the great work! Looking forward to returning.

I have stayed there several times it’s always been great. The main reason that we go there was for the delicious prime rib. However the inn has changed hands last summer and the new owner’s decided to reduce the size of the prime rib by about thirty per cent. So now it’s just a small meal still cooked great but not worth my travel. The room has old world charm but I would appreciate something that accommodates ups cables rather than the old outlets that my plugs fall out of. I still like the inn but it needs updating and reducing the dinner portions is a negative

Our room is in need of a make over from appearance, to new mattresses and it wasn't clean well at all. When we complained to management they did absolute nothing to correct it, didn't offer us another room, or even no charge. The pictures online must have been when they first opened.

Food was terrible, rooms dirty, rundown, mildew odor in the tent. In desperate need of renovations, new chefs, new housekeepers. We wouldn’t recommend dining or staying at the stonehurt manor. We also had family staying in the townhouses on the premises and they need to be renovated.

Our room was a far cry from the room quality shown on the website. Bed was creaky, damaged, and uncomfortable. No sleep. No alarm clock, hair dryer, fridge, or microwave . I could understand the lack of conveniences for a historic building, but our room was clearly built as an add-on extension off the original building and in the style of a 50’s era bi-level motel. The room was clean- but still one of the saddest ‘hotel’ rooms I’ve ever seen. Nowhere in the neighborhood of 5 , or 4 or even 2 stars. Upon opening the door, we were hit by a perfumed detergent smell that was overwhelming. No problem, we’ll call the front office! No phone. I went down to the office and was given a box fan to clear out the smell- best they could do. It was in the 30s outside so our room was freezing once it stopped smelling. We decided to tough it out despite the clear under-delivery on the room ( and it was late). One member of the lounge staff was blatantly rude and unprofessional. Confirming dinner with the front office was a tense debate over who’s fault it was that we were not given a reservation time upon booking. However, Dinner was very good, and the dining waitstaff and bartender were great. I can understand the housekeeping difficulties due to being short staffed, which I expect to be the case, but the attitude we saw from the lounge waitress and the hugely misleading room photos were just ridiculous. Will not be going back. Too bad because the main building is cool with a lot to offer. Oh yea- they seem to really prefer the locals in the lounge, maybe thats where all the 4 and 5 star reviews come from. BUYER BEWARE.

Old & dingy, Inn needs major upgrades. Rooms haven't been upgraded for many years. Housekeeping just ok. Lounge was great. Food was good but received cold 1 night. Service was good. New owners have a huge undertaking to bring back the Inn to quality standards for their guests.