Hotel dekat Lincoln Center for the Performing Arts, New York

The location is nice, close to Times Square. The hotel is clean, as other Hilton hotels. Breakfasts are good too, with very pleasant service. But there are some things that left that bitter feeling after my stay that I would like to share. 1. Destination charge. This is the second Hilton hotel in New York I have stayed at, and both charged additional USD35 for so-called destination fee per night. As the receptionist said, it’s MANDATORY. This 35 dollars are charged per day and the guest must use it the same day, they don’t even accumulate. How do you spend it? In the hotel restaurant or bar. What can you buy with it? Three bottles of drinking water, or two cans of beer…. Why am I forced to spend my money on the things that I don’t need and that are so overpriced? You already charged me for the room, and I happily paid for it. 2. The hotel page here shows a picture of “swimming”. It’s a rooftop swimming pool. I was excited to have a chance to spend some time in the pool. The reception said there was none. Please remove the picture from the page, as it is misleading. 3. There is no tea or coffee in the room. That’s the amenity available in every hotel, even the cheap ones. But when we called the service, they said: no, we don’t offer coffee or tea. But they did bring us a kettle:) I can see that it’s not listed in the available amenities here, but I didn’t even expect that. It’s such a little thing that makes your guest’s stay more comfortable. Anyways, it was quite a pleasant stay despite these unpleasant details. Thank you.

The location is 100% good for tourist, very centred and surrounded with a lot of great restaurants! However the room wasn’t that clean as i found a false lashes beside the sink which is definitely not mine. I told them about this and the housekeeper came to check but that’s it, no feedback or follow up. They even forgot the replace the duvet cover for us … I would say the room offer no amenities. The staff was fairly friendly. In general it was just a so so hotel.

The location is so amazing that I will stay again even though other things didn’t impress me. I’m trying to upload a pic of my ’city view’ that I booked but it’s not working. I had a view of someone else’s window. And I was put on the 19th flr with this crap ’view’ which meant waiting 5-10 minutes for the elevator each time.

Right in the heart of Time Square and a short walk to the subway to go anywhere. The outside noise while able to be heard really didn’t bother us. Would definitely consider staying here again.

During check in the asian young lady, she was not really polite, a bit rude, maybe it is normal in such a mass New York city, but for Intercontinental Hotel it shouldn’t be! She gave me handicap room, without any informing me! Later I had to wait 30 minutes in order to change it to another room. The new room window was broken, Room number 748, engineer came and could not fix, this took another 30-40 minutes. The bathroom I could find some blond hairs from previous tenants mostly, was not really clean. Price wise for such a service 500$ is too much, I would hardly pay even 200$ for such a services and conditions! I will not stay anymore in this hotel!

The room is relatively large, very clean, good location, close to the central station, convenient for travel, complete facilities, 1.8-meter large bed, two sofas and coffee table. The chandelier in the living area is very distinctive, but the bedside tables and carpets are a bit old. The bathroom It's clean, but when taking a shower, the shower curtain can't block the water and the bathroom will be covered with water. The bathroom has shower gel, shampoo and a small bar of soap. Bring your own slippers, toothpaste and toothbrush. There is a hair dryer in the room. The guy at the front desk was very friendly and could store our luggage. He also asked us if we wanted to use the bathroom. Overall it's worth recommending.

The layout of the room is reasonable, exquisite and compact, with both artistic sense and practicality. It's super close to walk to Chinatown and Wall Street!

The room is nice and spacious. Everything in the room is very clean too! Most importantly, the location of the hotel is really good. But the elevator isn’t that great. It takes way too long to wait for the lift.

Staff very friendly. Hotel is new and clean. It is in a shopping centre so you got lots of shops and restaurants with in mins. about 6 mins from Flushing train station. Highly recommended.

The room is relatively big enough and clean. However, I really did not like the service in all aspects as following: Front desk: It took 20 minutes to explain that breakfast was included. I showed my email and app where it is clearly written ”included”. Breakfast: very simple one and refill takes forever. I had to tell the waitress to refill the coffee and other meals who was standing next to the table and scrolling her cell phone without any greeting to anybody. Shuttle bus: We made a reservation for the bus at 12 pm and we're told to exit the hotel 10 minutes before. The bus driver did not open the bus door and showed his 5 fingers to wait. I knocked the door at 12 to get in but the driver was so rude and asked if we were in hurry and complained that he had been awake since 2 am. It was his duty to take us to the airport on time. He complained again and again during the ride which was unbelievable. I never experienced such behavior from shuttle bus driver. Overall the hotel is not 4 star hotel! It is 3 or below.