I had to call several times to ensure my booking would not be cancelled since I was arriving after midnight, even though I stated that in the notes when booking. The daytime staff much friendlier than my arrival at 2am. I called (being new to the area) for directions and was put on hold until I found the location myself. No sense of urgency care or concern. I was excited to be I. A 4star hotel from the reviews, but that wasn’t the case. From dirty stairs, old elevator, multiple chipped paint and hair in my tub. Not to mention there was not fitted sheet on the mattress and it’s clear a new mattress cover is needed. I felt like I was in a cheap motel, and completely fooled by the reviews. Not to mention for the price (I did book through third party) there’s snacks in the room but they are not complimentary.The decor in the room matches online, just not as clean. I will say the 2 ladies that checked me out at noon were friendly. we also missed breakfast due to sleeping late from a late arrival. I would never choose this hotel again. I took pictures but it doesn’t seem to be a way to upload them.
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