Holiday Inn Express Staten Island West, an IHG Hotel

The room was way too small. Could not unlock door. Had to insist that they give us another room. Would never stay again at any Holiday Inns hotel.

Was decent for the price parking was eh

房間偏小，不太好活動，東西遺失請櫃檯協助尋找，完全不理會

Arrived at the hotel mid morning on 5/4/2024. Monica was very accommodating! Place was clean, first floor was nice too.

I can’t stay enough about the customer service. Elle couldn’t have been any sweeter. I even called before I went because I was nervous about the migrant hotels next to the hotel. She was very patient and answered all my questions. Albert was great taking us to the ferry, really enjoyed our conversation. Rob was very nice too. The hotel was very clean, breakfast was also very good. Being in hospitality for 40 years I was very happy with our stay.

So I want to start by saying I am not generally one to write negative reviews. Unfortunately, after my stay at this hotel, I felt compelled to share my experience with as many people as possible to prevent them from making the same mistake that we did. $468 for a two night stay. Body wash was not properly stocked in the shower. Was not provided with any washcloths. When asked about getting these basic items, we were told that housekeeping would take care of it, but they did not. Also, we were told that if we wanted our room cleaned during our stay, we just had to ask the front desk. When we made such request, a poor job was done. The only portion of the room that was turned down was the bedding. Garbages were not emptied. Towels taken away and not replaced. The hotel did not have enough towels to keep our room adequately stocked for the guests staying in there. When we asked for more towels from the housekeeper, she told us she could not give us any because that’s all she had for the rest of the rooms she needed to clean for the day. We were also not given a room key. There is an issue with their equipment and software that prevented them from issuing room keys to certain rooms. You had to work with the front desk to get access to your room every time you needed the door unlocked. This was a major inconvenience. We were told that because of the fact that it happened on a Friday IT was not going to be able to fix it until at least Monday, after we left. we had an amazing time at the event we attended while we were down in Staten Island, but it was unfortunate that this poor stay put such a damper on what would have and should have been a 100% positive experience.

We arrived for check-in at about noon for an overnight stay with ferry rides to Manhattan. Jeff was at the front desk and he could not have done more to make us welcome, including making arrangements for the shuttle to the ferry. he bed was very comfortable. Breakfast was decent for the hotel.

We stayed in February of 2023, having traveled back to our home town from out of state for my adult daughter's birthday. I was reminded because my husband asked if we were going back this year - and warned me against booking this hotel ever again. I booked it because I'm a Marriott Bonvoy member, and because the Hilton on South Avenue was all booked up for a wedding. I know the area, but didn't connect the address with the actual location until I got there. That was my mistake. The hotel itself ... isn't completely horrible. That's about the best endorsement I could give it. It's a bit shabby, with worn carpet and upholstery, and a burn on the sink (non-smoking hotel?). But Staten Island is out of the way, and I know from experience there are worse places in that town. Even so - Marriott considers this a 3-star property, and it just isn't; it's a solid 2, so know what you're getting into. In 2021, there was an SNL skit with Billie Eilish called "Hotel Ad." It might have been written for this place. Here's a pertinent line: "Situated between the DMV and a darkened Sonic, it’s the location that will make your Uber driver say, 'You’re sure?' " It's literally like that. The hotel is behind a defunct ***** mall that even the DMV abandoned, and right next to the highway. The highway is the good part; you won't have to drive around to find it. Considering the ghost town vibe, the price is frankly hilarious, and reflects what you might call a "Hey, it's inside NYC City Limits" premium. The same dates this year are going for the same price over at the Hilton, and South Avenue, while not exactly walkable, at least isn't scary. I say this as a native. Really, don't stay there.

Stayed for a couple nights. The staff were very nice and handled all requests. Breakfast was the standard hotel complimentary food. It was right in the middle for our travels, so the perfect location.