Ulasan Sheraton New York Times Square Hotel

Lokasinya baik, di 7th avenue. Dekat ke time square dan central park. Kamar cukup kecil dan bagian bawah pintu terdapat celah cukup besar jadi apabila ada suara di luar terdengar jelas

Untuk kamar lebih dari 2.000 semalam, hanya bisa dikatakan harga normal di daerah yang setiap jengkal tanahnya mahal di New York. Kamarnya tidak besar, tidak ada kulkas kecil, dan perlengkapan dasar disediakan. Berjarak delapan menit berjalan kaki dari Central Park, Anda bisa lari pagi di pagi hari, tetapi udaranya berbau seperti binatang. Saya menginap selama tiga hari dan tidak menikmati layanannya. Pada hari terakhir, saya check out dan mengantri selama 40 menit untuk menarik tagihan. Saya bertemu dengan Bibi Guo yang sangat kasar. Saya mendapatkan tagihan cetak pertama di tangan saya dan dalam dua detik saya hendak mengajukan pertanyaan. Saya mengambilnya kembali, dan kemudian mengatakan saya melakukan kesalahan bahkan tanpa melihat saya. Saya menunggu lima menit lagi dan mengirimi saya tagihan nol yuan. Saya bertanya kepadanya bahwa hotel mengenakan biaya sama dengan tagihan sebelumnya, mengapa nol yuan, Dia mengatakan bahwa kartunya salah, dan nol yuan benar, dan saya ingin memastikan kembali bahwa dia berkata dengan tidak sabar: Bu, izinkan saya memberi tahu Anda bahwa itu nol yuan atau nol yuan. Aku terdiam. Dia seharusnya direkam pada saat itu. Belakangan, tagihan kartu kredit masih belum nol. Kenapa pelayanan hotel bintang empat biadab sekali!

Bukan salah satu hotel terburuk yang pernah saya tinggali di atas bintang empat. Check-in akan dilakukan setelah jam 4 sore, dan saya meninggalkan nomor telepon AS yang mengatakan bahwa ada kamar yang tersedia dan saya tidak akan menelepon, jadi saya kembali ke meja depan hotel untuk bertanya sebelum saya dapat check-in. Kamarnya sangat kecil, setara dengan hotel ekspres domestik, dan tempat tidurnya tidak dirapikan tanpa diberi tip. Sarapan perlu antri minimal 20 menit untuk makan.Restorannya kecil, variasinya sedikit, rasanya kurang enak, tidak ada pelayanan, dan sikapnya buruk. Total dikenakan dua kali deposit, masing-masing 150 dollar AS. Saat check out, front desk mengatakan bahwa pra-otorisasi akan dikembalikan secara penuh, dan hanya akan dikenakan 27 dollar AS. Namun, dalam dua hari ke depan, Saya mendapat pemberitahuan pemotongan 27 dollar AS dan 179 dollar AS, saya tidak tahu berapa biayanya. Saya tidak tahu bagaimana cara berkomunikasi. Pengalaman yang sangat buruk.

Hardware hotel sudah sangat tua, pelayanan sangat buruk, kebersihan kurang bersih, dan pembayaran akan terus dipotong ketika saya kembali

Harganya sayang banget dengan fasilitas dan pelayanannya. Karena letak geografisnya yang relatif bagus kemungkinan besar akan dibuka di sini. Hotel ini tidak kekurangan pelanggan sehingga menyebabkan: fasilitas tua, sikap pelayanan staf front desk yang buruk, mengunyah permen karet saat menangani bisnis, dan ngobrol keras, wifi Rusak dan saya tidak bisa menyelesaikannya setelah menelepon selama setengah jam. Faktanya, Manhattan sangat kecil, dan tempat-tempat yang agak jauh dapat dicapai dengan cepat dengan berjalan kaki dan kereta bawah tanah, jadi tidak perlu memilih hotel ini karena lokasinya.

Sikap pelayanan buruk, berantakan

Kinerja biaya sangat rendah

Breakfast are expensive there, buffet for USD 47

great location but service in NY also poor.

Managed to arrive early and allowed early check-in at 1pm plus instead of 4pm. The caucasian woman stationed at the check-in counter was not the most friendly person. I passed her my credit card and was waiting for her to instruct me to sign for receipt. After a long pause, i realized i have to do something with the machine, and asked her where do i click for the machine. She did not respond kindly. I understand not every American has travelled widely and tends to provide poorer quality services as compared internationally. Hereby pointing this out, as a matter of fact, the hotel need to understand not every country use the same brand of credit card machine/POS as the Americans. The hotel staff should not expect foreign guests to know how the machine or hotel works. Also, there is no instruction on the machine ‘Please sign here’. The staff should at least provide a verbal instruction for signature on the machine. If the staff cannot be bothered with providing verbal instructions, please paste a visual aid on the machine at the minimum. Thankfully, the asian guy during check out was much friendlier and tried to start a conversation, but i was having a cold so i tried to minimise interaction. The interiors were old fashioned like in 90s. Fortunately, the room was clean and lit with multiple lamps around the room. As with most reviews, I was charged twice on my credit card on first day and last day each. Asking for a refund through my card service now as unauthorised charge was made on the last day and it wasn’t even on the receipt/expense report. I would gladly just pay for everything on my Day one, instead of going through such trouble. No receipt for deposit or cancellation, unlike other hotels i have been to. Service and amenities are average. No slippers available in the room. Locker for valuables provided. Own coffee machine provided in-room, but don’t set high expectations as it’s not Nespresso. There is no in-room dining menu for reference, even if i want to get. 30$USD destination fee per night is compulsory but exchangeable for 2hr bike rental in central park for two pax or food in the hotel. It feels like the hotel wants to charge you extra but don’t want to provide the service paid. I didn’t bother to purchase food from hotel as the reviews were average. Recommend to visit Los Tacos No. 1 & Broad Nosh Bagels a few blocks away for breakfast and lunch. The best point and only positive point is the hotel location. Just behind MoMA and near proximity landmarks such as Rockefeller Centre, and two streets away from 5th Avenue and Central Park. Only stayed here for convenience as a friend was also staying in the same hotel for business needs.

Old hotel but in very nice location. Few mins walk to Times Square

The hotel had overcharged me $150. When I first checked in in the hotel, they changed $150 for upgrade. This is ok They also retained us $150 as deposit. The hotel advised us that the hotel wouldl issue us two free tickets for city tour. Also, the hotel advised us we would have $150 credit while shopping or eating in the hotel. When we checked out, we found the hotel did not gave the credit to us and took away our deposit. We had to spend 30 minutes to explain and to wait for the staff processing. Finally. The staff corrected the mistake and printed a new invoice to us. However, I found the hotel still kept changing that $150. I just returned from a international trip and am wondering how to communicate with you. Bad experience!

The hotel doesn’t provide toothbrush, toothpaste, slippers & hot water pot. We called the room keeper for 3 times and the toothbrush was finally delivered to us the next day. This was really a bad experience, we definetly would not recommend this hotel to tourists, it does not worth the price.

The hotel is very old. The rooms are tiny. The view is ok but you cannot enjoy it because of very dirty Windows. The stuff is nice and helpful. Breakfasts are so so - not a lot of variety.