Home2 Suites by Hilton New York Times Square

Good location and easy access to attractions point House keeping is a nigh**are

房間小，不適合一家三口

This hotel is in a great location! We walked pretty much everywhere and if we needed to go farther, the subway was close by. The breakfast area gets crowded fast and stays busy so get there early. The staff did a great job serving breakfast and clearing tables for the next person. The only complaint we had was in our room. There weren’t enough pillows and the comforter shed white fuzziness all over our clothes. Also, the pull out bed was quite uncomfortable and small, but my 10 year old managed. Overall, great experience in a clean hotel and nice staff!

We reserved a handicap accessible room with roll in shower. When we reserved it the reservation showed that we would have a pulled out sofa bed. Upon registration, we were told that the corner rooms (which we did not request) did not have a sofa bed. They did not have any other rooms to offer us. They said they could not bring in a cot or anything. We ended up making a bed for my son using a chair and stool and extra pillows placed next to our bed. The bed was also so low to the ground my husband, who is a wheelchair user, could barely get back in his wheelchair after getting in bed for the night. The fire alarm went off several times during our stay, as well, which is very scary as a wheelchair user not being on the ground floor. Staff did not seem concerned about our complaints to the front desk. We were only there for 4 days so we just made it work but doubtful we will ever choose this hotel again.

Hotel right by Time Square. Super area if you want to stay in the busy part of Manhattan. Small rooms Total chaos at breakfast and not much to choose between. The elevator situation was crazy. You could wait between 10-20 minuts to get up or down. Too many people amd too few elevators which stopped at all floors….

Breakfast was below average, noisy and extremely overcrowded. On peak hours you could easily wait for the elevators for 15 minutes. Reception and lobby area extremely over crowded anytime. Fire alarm would trigger without reason 3/4 times a day specially during nighttime.

The location is amazing, there are a lot of stores, subway stations and restaurant near by. The breakfast was good but the dining room is very busy at all times. Also sometime they serve the day before breakfast and it's not that good, specially the bread. Most of the staff was not that nice

Hotel is in great location especially if you are attending any Broadway shows. I found the room cleaner and very comfortable.

It is the Times Square in NYC, it is an experience but I recommend another area as it is nose and dirty and so busy.