Grand Hotel Capodimonte

The worst hotel ever! The entry is directly off a main road with a very narrow pavement. Everything is very old, the hotel has probably seen better days in the past but it's now nothing but ancient ruins. The air-conditioning didn't work either. I was booked for 3 nights but I couldn't stay there more than one night before I moved to a better hotel.

La struttura è in una zona di napoli (peraltro molto bella) non lontanissima dal centro ma con i mezzi la sera è molto molto faticosa raggiungerla e anche un po’ isolata. Durante il giorno invece passano molti pullman Se dovete soggiornare qui conviene noleggiare un veicolo. Il personale è molto gentile, professionale disponibile Abbiamo fatto colazione e il servizio è discreto con orari molto buoni (dalle 7 alle 10). La camera con bagno è spaziosa ma la sera disturba un po’ il rumore del passaggio delle macchine ecc La struttura è in linea generale è buona. La pulizia è appena sufficiente

This hotel is supposed to be 4 star. It’s 2 at best. It was clean but that’s all. Too far out of town. Breakfast poor, no fresh coffee or orange juice, basic at best. Staff unhelpful. Facilities poor. No tea or coffee in the room. Sheets and towels old. The fact it was so out of town didn’t help. A 20 euro taxi fare back each night. Def would not recommend. Very poor.

Over fall break in October 2023, we were fortunate to stay for four wonderful nights at Grand Hotel Capodimonte. We had planned this trip six months prior and had done research on available hotels in Sorrento, Italy. Upon arrival, we were able to upgrade two rooms to the 11th floor facing the ocean with a balcony. The hotel was as charming as expected but what really made this trip very special was the professional staff, multiple restaurants/food and a pool area with a bar nearby. The food exceeded our expectations and we enjoyed one wonderful night having a special cooked dinner by the chef served by a very attentive waiter who assisted in selecting a fabulous wine from a nearby region. The hotel is only a five minute walk into Sorrento and were able to take advantage of the restaurants, sights, ferry to Capri and a private day drive through the Amalie coast stopping for lunch at Ravello. Anyways getting back to the hotel, we enjoyed the breakfast buffet that provided numerous choices and wonderful views, Overall, the hotel exceeded our expectations and we would definitely stay there again. The hotel never seemed crowded and the staff was very helpful. We never had any room issues and it was very quiet at night.

The staff was excellent, we had no air in our room and no hot water in the shower several times. Otherwise the hotel itself is a beautiful hotel.

A classic building using the excuse of its original style to remain firmly in the dark ages. Spacious but basic room. Staff friendly but limited services available. A limited bar and no restaurant. Breakfast however offered a good continental selection. The location is, quite frankly, abysmal. Hotel is on a busy corner with constant heavy traffic, much of it coming with sirens so assume a hospital is close by. It’s a very, very long walk into town through an undesirable and unattractive area. You step from the hotel entrance onto a narrow road pavement taking your life into your hands with the busy dual carriageway running alongside. We were placed here for two nights with TUI, on this basis, a company we won’t be using again. Clearly a lot of incentive for them to use this hotel for profit but with no consideration for customer satisfaction.

The hotel was far from old town and bay in a run down area on a fast and busy main road and the buses are not regular to a timetable so a lot of walking before you get to places of interest . Also entrance to hotel quite dangerous you have around a foot of path only then the road.

The hotel staff are so helpful and friendly. However I wouldn’t class as 4 star standard. Buffet breakfast is acceptable. Lifts are slow and take an age, stairs are quicker if you’re in a rush! We were put in a room for our first night where all we could hear was traffic, worse then the M25, sirens from the near by hospital and it is right in the flight path of the city airport only 3.5 miles away so constantly hearing the planes. We were moved for our 2nd and 3rd night to an internal room, as we complained due to lack of sleep, but the new room was so small, we struggled to move around each other, but this was better than all the noise. If you don’t like walking avoid at all costs as it’s about 1.5 miles down to the city centre, not a problem for us, as we walk everywhere when we can, but some may not want this. You are walking in some dark unlit areas too, so avoid the dog muck!! Otherwise enjoy Naples. It’s a case of been there done that, not a place I will rush back to.

The hotel is clean & staff friendly. Breakfast is adequate. Although I appreciate that is is an ancient hotel & it is good that the architecture is kept, in my opinion, the room needs updating. We had a huge bathroom approximately 7 ft x 12ft with no bath but a tiny shower cubicle (6×8) installed in the corner. The curtains canot be pulled and our room was located on the busy road. The entrance to the hotel is on the road with only a tiny pavement before you step on to the busy road. It is marketed as a luxury hotel but there were no coffee, tea or kettle in the room. No in house restaurant. If you arrive late & unfamiliar with the city, you would have to walk to the city centre which could take about 10 - 15 minutes along quite uneven pavements to find a place for a decent meal. I would not recommend this hotel & I would not class it as luxury hotel.