Worst Trip ever of my lifetime! We were travelling for the first time after marriage to Jim Corbett. I am writing this review while staying in this property and have booked for two nights but instead will check out tomorrow because of its unsanitary conditions. I regret choosing this hotel for my stay. From the moment we arrived, the service was appalling. Mahesh Angom from The reservations team was rude and insisted we pay mandatory gala dinner charges for December 31st, despite explaining that we would not be attending and planned to step outside for the evening. He even threatened to refuse us to check-in if we didn't comply with the charges, which was unprofessional and invasion to my rights, as we had already paid the room charges for two nights. Upon check-in, we requested to speak with the general manager to address our concerns, but our request was ignored. Instead, we were told that, as a gesture of goodwill, they had upgraded our room. However, the room condition was unacceptable—dirty, unsanitary, and far from what was shown in the photos on MakeMyTrip. The environment was so unpleasant that I felt uncomfortable throughout the night. I had requested the front desk person as well to change the room but they straight away denied saying there’s no room available which again , is not our problem. Perhaps they should have maintained their property better to avoid such circumstances. This hotel is seriously not as per Country Inn standards. This stay has been a huge mistake, and I strongly urge others to reconsider booking here. The photos posted online are misleading, and the actual experience does not reflect the quality they advertise. Do yourself a favor and avoid this hotel.
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