Our recent trip to Dubai, booked through MakeMyTrip, turned out to be an absolute nightmare. From the get-go, the communication was a mess. Ms. Shwetha K M initially lured us in with promises of discounts, but the payment process was a chaotic ordeal. The package cost fluctuated like a volatile stock market, leaving us perplexed and frustrated. The lack of transparency continued as the trip approached. Nisha Kakkar's sudden demand for additional payments at the last minute was appalling. Refusal to pay led to radio silence from the team, leaving us stranded with unanswered emails. On the day of our journey, we were handed off to an unknown agency without any prior notice or explanation. Forced to cooperate out of sheer necessity, we faced unexpected charges at the hotel, attributed to the incompetence of MakeMyTrip's arrangements. But the final straw was the absence of the promised transportation on the last day. The local agency, conveniently passing the buck to MakeMyTrip, left us scrambling for a solution. The drop-off service, clearly included in our package, was nowhere to be found. MakeMyTrip's unprofessionalism and inability to manage even the basics have shattered our trust. We strongly advise steering clear of their services for international travel. It's a shame that such a reputed platform failed miserably in ensuring a smooth and hassle-free experience. Our advice? Seek travel agencies that have a direct and reliable presence in foreign countries. MakeMyTrip is not worth the headache and disappointment. This experience has underscored the need for better accountability and professionalism in the travel industry.
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