Aston Inn Gideon Batam

Ulasan Aston Inn Gideon Batam

Aston Inn Gideon Batam

Jl. Komp. Penuin Centre No.1, Batu Selicin, Kec. Lubuk Baja, Kota, Nagoya, Batam, Riau Islands, 36000, IndonesiaLihat Detail Hotel
Aston Inn Gideon Batam
Aston Inn Gideon BatamAston Inn Gideon BatamAston Inn Gideon Batam
Temukan Hotel Terbaik di ${{cityName}}
Kami Samakan Harga
1 malam

Ulasan Tamu

4.2/5
Very Good
946 ulasan
Ulasan terverifikasi
Location4.7
Amenities3.9
Service4.2
Cleanliness4.2
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All reviews(946)
Positive reviews(913)
Reviews with photos/video(243)
Convenient for shopping(103)
Large rooms(38)
Shower difficult to use(29)
Tasty food(29)
Near mall(13)
Highly recommended(7)
Has rooms for families(6)
Delicious buffet(6)
Negative reviews(33)
Guest User
Deluxe Room
Menginap di Feb 2025
Family
8 ulasan
4.0/5
Very Good
Diposting pada 31 Mar 2025
the service by the staffs is good. the staffs are friendly. my experiences is marred by someone smoking in the hotel floor and room. I have smell that someone smoke at the level such that the smoking smell is very strong in the corridor even though there are sign to says no smoking and you have to acknowledge that you will be fined for smoking in the hotel. Can even smell the someone smoking while in the room and believe the smell comes in via the vent in the bathroom. Due to the long weekend, hence the hotel is fully booked and the staffs struggle to replenish the food for breakfast. but i dont deny the fact that the location is amazing.
Tanggapan dari Properti: Dear Valued Guest,Thank you for your valuable feedback, and I’m glad to hear that you found our staff friendly and the location to your liking. I do apologize for the issues that affected your experience.We're truly sorry that you encountered strong smoke odors in the corridor and even in your room. We take our no-smoking policy very seriously, and we understand how unpleasant this situation must have been for you. we’ll make sure to investigate and take appropriate action to ensure this doesn’t happen again, as it’s not acceptable for smoke to affect our guests’ comfort.We understand the challenges of a busy long weekend, and We apologize that we weren’t able to keep up with replenishing food during breakfast. We’ll share your feedback with the team to improve the food service during peak times.Once again, thank you for pointing out these areas for improvement. We’ll use your feedback to make things better for future guests, and we’re glad you enjoyed the location.Sincerely yours,Aston Inn Gideon Batam
Hokfrequenttraveller
Superior Room
Menginap di Feb 2025
Solo travelers
26 ulasan
4.0/5
Very Good
Diposting pada 26 Mar 2025
Very convenient location and walking distance to a2 food court, BCS MALL, Grand Mall and many shop for massage and hair salon
Tanggapan dari Properti: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon - Batam
Anonymous User
Family Suite
Menginap di Feb 2025
Family
18 ulasan
4.7/5
Amazing
Diposting pada 22 Mar 2025
Location are near to shopping malls and market and A2 food court. Room are clean and comfortable and the AC are cold . Service was great. Just slightly experienced this time the heater wasn’t hot it’s only last for 5min and turn cold 
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to leave us such a wonderful review. We are thrilled that you enjoyed your stay, especially our convenient location, clean and comfortable rooms, and great service. Our staff will be happy to hear your kind words.We apologize for the issue with the water heater not staying hot for long. We will have our team look into this to ensure a better experience for our guests in the future.We truly appreciate your feedback and look forward to welcoming you back soon!Sincerely yours,Aston Inn Gideon - Batam
hua san
Family Room
Menginap di Feb 2025
Family
1 ulasan
3.2/5
Diposting pada 19 Mar 2025
Service staff..some friendly..some not friendly...location very good...fish soup must try..and A2 food court seafood also good...
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.We are glad to hear that you enjoyed our convenient location and the nearby dining options. Your feedback regarding our service staff is noted, and we will work on ensuring a consistently welcoming experience for all our guests.We truly appreciate your input and look forward to welcoming you back in the future.Sincerely yours,Aston Inn Gideon - Batam
Guest User
Superior Room
Menginap di Feb 2025
Family
1 ulasan
3.7/5
Diposting pada 19 Mar 2025
Pros: Strategic area, in the middle of 2 shopping malls and near to A2 foodcourt. Friendly staff. Room is clean. Basic amenities provided. Cons: no mini fridge in superior room. During night time, can hear some noise and singing from the street but bearable. The towels provided by hotel look old. Breakfast was mediocre and not worth it. Rice was bland and hard. Food took a long time to replenish on empty trays on both weekdays. Overall, it was a satisfied stay. Will return again for its strategic location but not for the breakfast.
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.We are pleased to hear that you enjoyed our strategic location, friendly staff, and clean rooms. However, we regret to learn that certain aspects of your stay, such as the absence of a mini fridge, towel condition, and breakfast experience, did not meet your expectations. Your feedback is valuable, and we will share it with our team to work on improvements.We truly appreciate your input and look forward to welcoming you back in the future.Sincerely yours,Aston Inn Gideon - Batam
Guest User
Deluxe Room
Menginap di Feb 2025
Couples
4 ulasan
4.2/5
Very Good
Diposting pada 18 Mar 2025
Good rate with breakfast included. Location near A2 food court and many massages shop in surrounding area.
Tanggapan dari Properti: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon - Batam
Tan
Superior Room
Menginap di Feb 2025
Solo travelers
1 ulasan
4.7/5
Amazing
Diposting pada 25 Mar 2025
The location was fantastic, making it convenient to explore the city. The staffs were friendly and helpful. The facilities were great and offer everything that I need for a comfortable stay. The cleanliness of the property was excellent and ensuring a pleasant and hygienic environment throughout my stay.
Tanggapan dari Properti: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon - Batam
Anonymous User
Superior Room
Menginap di Jan 2025
Family
4 ulasan
3.5/5
Diposting pada 6 Feb 2025
It was a last minute booking. Located in the middle of "pasar", suitable for those who want the local experience. It's a walking distance to batam's newest mall (grand batam mall) & probably batam's oldest mall (BCS). The rooms are basic. The breakfast was good enough with a wide selection.
Tanggapan dari Properti: Dear Anonymous User,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam
Anonymous User
Superior Room
Menginap di Nov 2024
Travel with friends
15 ulasan
4.0/5
Very Good
Diposting pada 1 Jan 2025
So far everything seems to be fine with me only 1 annoying issue Is they ring ur doorbell early in the morning 830am for housekeeping! That’s crazy , it’s disturbing the sleep!
Tanggapan dari Properti: Dear Valued Guest,Thank you for sharing your feedback with us. We’re glad to hear that most aspects of your stay met your expectations. However, we sincerely apologize for the inconvenience caused by the early morning disturbance from housekeeping.We understand how important uninterrupted rest is for our guests, and we will immediately review our housekeeping schedules and procedures to ensure that such incidents do not happen in the future.Your comfort is our priority, and we hope to provide you with a more seamless and relaxing stay on your next visit.Sincerely yours,ASTON Inn Gideon - Batam
Goh
Family Room
Menginap di Nov 2024
Family
1 ulasan
4.7/5
Amazing
Diposting pada 28 Des 2024
Great hotel stay. Family room is very spacious including mini fridge and dining table. Friendly staff. Excellent location with many eateries shops, massage services and wet market. They provided ordering services for Batam Layer cake, which delivered to hotel directly. It save my time and trip to travel to Golden prawn area to buy it. The only downside is the check in timing was late by an hour due to delayed cleaning services. Hope they can improve on check in time. Otherwise was a pleasant place that I will book again next trip
Tanggapan dari Properti: Dear Mr/s Goh,Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay and enjoyed our spacious family room, friendly staff, and excellent location. We're especially glad to know that our Batam Layer cake ordering service helped save you time and made your experience more convenient.We sincerely apologize for the delay in your check-in due to cleaning services, and we appreciate your understanding. We are taking steps to improve our check-in efficiency to ensure that such delays do not happen in the future.Thank you again for your valuable feedback, and we're looking forward to welcoming you back on your next trip!Sincerely yours,ASTON Inn Gideon - Batam
Victor Siang Tze
Superior Room
Menginap di Nov 2024
Family
4 ulasan
4.2/5
Very Good
Diposting pada 26 Feb 2025
Hotel was near to a few popular shopping malls like Grand batam mall, BCS Mall. Nice buffet breakfast variety with a great variety of food.
Tanggapan dari Properti: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon - Batam
Raymond TCY
Deluxe Room
Menginap di Nov 2024
Solo travelers
113 ulasan
5.0/5
Outstanding
Diposting pada 24 Des 2024
Surrounding the hotel got a lot of restaurants, shop and many many more. Necessary amenities are provided in the room and free wifi connections.
Tanggapan dari Properti: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,ASTON Inn Gideon - Batam
JLEE0927
Superior Room
Menginap di Nov 2024
Couples
1 ulasan
5.0/5
Outstanding
Diposting pada 21 Des 2024
Wow so amazing when I arrive at hotel it look better then photo and the service is good breakfast also good
Tanggapan dari Properti: Dear Mr/s JLEE0927,Thank you so much for your wonderful feedback! We're thrilled to hear that our hotel exceeded your expectations and that you enjoyed the service and breakfast. It's always our goal to provide an exceptional experience, and we're so glad to know that you had such a positive stay.We look forward to welcoming you back for another amazing experience! Thank you for choosing us.Sincerely yours,ASTON Inn Gideon - Batam
Anonymous User
Family Room
Menginap di Des 2024
Family
1 ulasan
5.0/5
Outstanding
Diposting pada 19 Jan 2025
Booked a Family Suite. Spacious, aircon was powerful enough to cool the room.
Tanggapan dari Properti: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam
JoonBond
Superior Room
Menginap di Feb 2025
Solo travelers
87 ulasan
4.5/5
Great
Diposting pada 28 Mar 2025
Room are good, location is good too
Tanggapan dari Properti: Dear Mr JoonBond,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam