Jl. Komp. Penuin Centre No.1, Batu Selicin, Kec. Lubuk Baja, Kota, Nagoya, Batam, Riau Islands, 36000, IndonesiaLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu tentang Aston Inn Gideon Batam
8.6/10
Very Good
973 ulasan
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Ulasan terverifikasi
Location9.5
Amenities7.9
Service8.5
Cleanliness8.5
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All reviews(973)
Positive reviews(940)
Reviews with photos/video(252)
Convenient for shopping(103)
Large rooms(38)
Shower difficult to use(29)
Tasty food(29)
Near mall(13)
Has rooms for families(7)
Highly recommended(7)
Delicious buffet(5)
Negative reviews(33)
Guest User
Superior Room
Check-in Mar 2025
Business travelers
1 ulasan
9.5/10
Amazing
Diposting pada 1 Mei 2025
Clean room, clean bathroom.
Great location.
Simple but tasty buffet breakfast with Indonesian and Western dishes.
Great service staff.
Guest User
Deluxe Room
Check-in Mar 2025
Couples
18 ulasan
8.0/10
Very Good
Diposting pada 22 Apr 2025
Our stay was excellent even a nite stay,the room was clean & I guess they just renew the facilities in the room & walkway carpet was clean...nice!
Tanggapan dari Properti: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam
Low
Deluxe Room
Check-in Mar 2025
Travel with friends
9 ulasan
6.5/10
Diposting pada 22 Apr 2025
Booked on behalf for my friends (requested 2 single beds, smoking room). Was told that the room was not available and trip.com have informed us (we are not informed)!
In the end, they squeeze one room for them. Non-smoking room and a queen size bed. No choice have to accept it right?
Their breakfast selection not very fantastic though.
Tanggapan dari Properti: Dear Low,Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.We sincerely apologize for the inconvenience regarding the room arrangement not meeting your original request. Room preferences such as bed type and smoking preference are subject to availability, and during peak occupancy, we do our best to accommodate all special requests. We understand how frustrating it must have been, especially when the information was not communicated properly. We will review this further with our team and partners to improve coordination and guest experience. Your comments on the breakfast selection are also appreciated and will be shared with our culinary team for review and enhancement.We hope to have the chance to welcome you or your friends again with a better experience in the future.Sincerely yours,Aston Inn Gideon Batam
Guest User
Superior Room
Check-in Mar 2025
Solo travelers
5 ulasan
8.5/10
Very Good
Diposting pada 16 Apr 2025
Near to all the amenities like food courts, hair salon and massage centres. This is my 3rd stay at the hotel.
Tanggapan dari Properti: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam
Guest User
Deluxe Room
Check-in Feb 2025
Family
8 ulasan
8.0/10
Very Good
Diposting pada 31 Mar 2025
the service by the staffs is good. the staffs are friendly. my experiences is marred by someone smoking in the hotel floor and room. I have smell that someone smoke at the level such that the smoking smell is very strong in the corridor even though there are sign to says no smoking and you have to acknowledge that you will be fined for smoking in the hotel. Can even smell the someone smoking while in the room and believe the smell comes in via the vent in the bathroom. Due to the long weekend, hence the hotel is fully booked and the staffs struggle to replenish the food for breakfast. but i dont deny the fact that the location is amazing.
Tanggapan dari Properti: Dear Valued Guest,Thank you for your valuable feedback, and I’m glad to hear that you found our staff friendly and the location to your liking. I do apologize for the issues that affected your experience.We're truly sorry that you encountered strong smoke odors in the corridor and even in your room. We take our no-smoking policy very seriously, and we understand how unpleasant this situation must have been for you. we’ll make sure to investigate and take appropriate action to ensure this doesn’t happen again, as it’s not acceptable for smoke to affect our guests’ comfort.We understand the challenges of a busy long weekend, and We apologize that we weren’t able to keep up with replenishing food during breakfast. We’ll share your feedback with the team to improve the food service during peak times.Once again, thank you for pointing out these areas for improvement. We’ll use your feedback to make things better for future guests, and we’re glad you enjoyed the location.Sincerely yours,Aston Inn Gideon Batam
Hokfrequenttraveller
Superior Room
Check-in Feb 2025
Solo travelers
26 ulasan
8.0/10
Very Good
Diposting pada 26 Mar 2025
Very convenient location and walking distance to a2 food court, BCS MALL, Grand Mall and many shop for massage and hair salon
Tanggapan dari Properti: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon - Batam
Anonymous User
Family Suite
Check-in Feb 2025
Family
16 ulasan
9.5/10
Amazing
Diposting pada 22 Mar 2025
Location are near to shopping malls and market and A2 food court.
Room are clean and comfortable and the AC are cold .
Service was great.
Just slightly experienced this time the heater wasn’t hot it’s only last for 5min and turn cold

Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to leave us such a wonderful review. We are thrilled that you enjoyed your stay, especially our convenient location, clean and comfortable rooms, and great service. Our staff will be happy to hear your kind words.We apologize for the issue with the water heater not staying hot for long. We will have our team look into this to ensure a better experience for our guests in the future.We truly appreciate your feedback and look forward to welcoming you back soon!Sincerely yours,Aston Inn Gideon - Batam
hua san
Family Room
Check-in Feb 2025
Family
1 ulasan
6.5/10
Diposting pada 19 Mar 2025
Service staff..some friendly..some not friendly...location very good...fish soup must try..and A2 food court seafood also good...
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.We are glad to hear that you enjoyed our convenient location and the nearby dining options. Your feedback regarding our service staff is noted, and we will work on ensuring a consistently welcoming experience for all our guests.We truly appreciate your input and look forward to welcoming you back in the future.Sincerely yours,Aston Inn Gideon - Batam
Guest User
Superior Room
Check-in Feb 2025
Family
1 ulasan
7.5/10
Diposting pada 19 Mar 2025
Pros: Strategic area, in the middle of 2 shopping malls and near to A2 foodcourt. Friendly staff. Room is clean. Basic amenities provided.
Cons: no mini fridge in superior room. During night time, can hear some noise and singing from the street but bearable. The towels provided by hotel look old.
Breakfast was mediocre and not worth it. Rice was bland and hard. Food took a long time to replenish on empty trays on both weekdays.
Overall, it was a satisfied stay. Will return again for its strategic location but not for the breakfast.
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.We are pleased to hear that you enjoyed our strategic location, friendly staff, and clean rooms. However, we regret to learn that certain aspects of your stay, such as the absence of a mini fridge, towel condition, and breakfast experience, did not meet your expectations. Your feedback is valuable, and we will share it with our team to work on improvements.We truly appreciate your input and look forward to welcoming you back in the future.Sincerely yours,Aston Inn Gideon - Batam
Guest User
Deluxe Room
Check-in Feb 2025
Couples
4 ulasan
8.5/10
Very Good
Diposting pada 18 Mar 2025
Good rate with breakfast included. Location near A2 food court and many massages shop in surrounding area.
Tanggapan dari Properti: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon - Batam
Guest User
Deluxe Room
Check-in Mar 2025
Family
4 ulasan
10.0/10
Outstanding
Diposting pada 19 Apr 2025
Great hotel, clean, staff are friendly and helpful. Will come back again.
Tanggapan dari Properti: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam
Tan
Superior Room
Check-in Feb 2025
Solo travelers
1 ulasan
9.5/10
Amazing
Diposting pada 25 Mar 2025
The location was fantastic, making it convenient to explore the city. The staffs were friendly and helpful. The facilities were great and offer everything that I need for a comfortable stay. The cleanliness of the property was excellent and ensuring a pleasant and hygienic environment throughout my stay.
Tanggapan dari Properti: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon - Batam
Anonymous User
Superior Room
Check-in Jan 2025
Family
4 ulasan
7.0/10
Diposting pada 6 Feb 2025
It was a last minute booking. Located in the middle of "pasar", suitable for those who want the local experience. It's a walking distance to batam's newest mall (grand batam mall) & probably batam's oldest mall (BCS).
The rooms are basic. The breakfast was good enough with a wide selection.
Tanggapan dari Properti: Dear Anonymous User,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam
Anonymous User
Superior Room
Check-in Nov 2024
Travel with friends
15 ulasan
8.0/10
Very Good
Diposting pada 1 Jan 2025
So far everything seems to be fine with me only 1 annoying issue Is they ring ur doorbell early in the morning 830am for housekeeping! That’s crazy , it’s disturbing the sleep!
Tanggapan dari Properti: Dear Valued Guest,Thank you for sharing your feedback with us. We’re glad to hear that most aspects of your stay met your expectations. However, we sincerely apologize for the inconvenience caused by the early morning disturbance from housekeeping.We understand how important uninterrupted rest is for our guests, and we will immediately review our housekeeping schedules and procedures to ensure that such incidents do not happen in the future.Your comfort is our priority, and we hope to provide you with a more seamless and relaxing stay on your next visit.Sincerely yours,ASTON Inn Gideon - Batam
Goh
Family Room
Check-in Nov 2024
Family
1 ulasan
9.5/10
Amazing
Diposting pada 28 Des 2024
Great hotel stay. Family room is very spacious including mini fridge and dining table. Friendly staff. Excellent location with many eateries shops, massage services and wet market. They provided ordering services for Batam Layer cake, which delivered to hotel directly. It save my time and trip to travel to Golden prawn area to buy it. The only downside is the check in timing was late by an hour due to delayed cleaning services. Hope they can improve on check in time. Otherwise was a pleasant place that I will book again next trip
Tanggapan dari Properti: Dear Mr/s Goh,Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay and enjoyed our spacious family room, friendly staff, and excellent location. We're especially glad to know that our Batam Layer cake ordering service helped save you time and made your experience more convenient.We sincerely apologize for the delay in your check-in due to cleaning services, and we appreciate your understanding. We are taking steps to improve our check-in efficiency to ensure that such delays do not happen in the future.Thank you again for your valuable feedback, and we're looking forward to welcoming you back on your next trip!Sincerely yours,ASTON Inn Gideon - Batam