Rating the resort itself, not our unit (which was fine but had lots of wear and tear.) When we first arrived we tried to walk in to the front desk area, but it was closed at 12pm on Tuesday. We had to contact our unit management company to get into the building/unit. The beachfront location is very nice and there is a lifeguard stand right outside of the hotel. The Lido deck was great and a perfect spot to grab a drink or a snack. The resort has 3 pools, one of which one has a vball net and one that is 1’ deep for little ones. It also has 2 hot tubs, one indoor and one outdoor. If that isn’t enough, there are 2 pools across the street that I believe guests have access to. Now the downfalls. Our check out was at 10am and our flight didn’t leave until 5:30pm and we had no where to keep our luggage. When we asked security if there was someplace they would hold it for us, they said there was not. (Maybe they could’ve used the front desk area? It was close the whole week we were there.) We ended up sitting in the lobby for most of the day with all of our luggage. We also had unscheduled maintenance twice in the week we were there. Once we came back from shopping and a man was cleaning our AC unit. It was pretty alarming to walk in and see a person in the apartment with no warning whatsoever they would be there. Especially since I have 2 teenage daughters (14 & 16.) After that I did not feel comfortable leaving them there alone. We were in town for a softball tournament and we’re staying a few extra days to vacation. The first day after the tournament we FINALLY got to sleep in but we were woken up about 9am by someone POUNDING on the door screaming “MAINTENANCE!” When my boyfriend answered, the man explained that they would be coming by to spray for monthly pest control. We had 0 warning of this from the facility or the management company. My boyfriend told them we would be gone in about 30 min and asked if they could come then. The man said they would try and he was just giving everyone a heads up. We went to breakfast, did a little shopping and came back to take a nap. Just to be woken again by another knock on the door, it was the pest control, this time they were there to spray about 3 hours after our warning they would be coming by. Even a hand written note under the door as a heads up would have been great. The parking garage is about a block away and at first it wasn’t a big deal to walk there but it did get a little old walking back and forth. There are a few spots for 15 min parking and security does a decent job of not being annoyingly strict on the 15 min but also making sure people aren’t parking there for the whole day. At the end of the day, the beach was great, the facility was clean, and we enjoyed it.
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